Customer Service Sales Representative

1 day ago


Sacramento, California, United States FCB Wireless and Broadband Solutions LLC Full time

**Job Overview**

We are seeking a skilled Customer Service Sales Representative to join our team at FCB Wireless and Broadband Solutions LLC. As a key player in our mission to connect and empower our community, you will provide exceptional customer service and drive sales through in-depth product knowledge and effective selling techniques.

Key Responsibilities:

  • Product Knowledge: Gain a comprehensive understanding of all products and services offered by FCB Wireless and Broadband Solutions LLC. Stay informed about what we have in stock and the specifications of each product. Be knowledgeable about the features and benefits of each phone, product, or service.
  • Sales and Customer Interaction: Engage with customers to understand their needs and recommend appropriate devices. Pitch products effectively, focusing on the assigned devices for that day. Upsell additional items such as cases, screen protectors, EarPods, and earphones. Offer free earphones with standard phone purchases to enhance customer satisfaction.
  • Daily Sales Assignment: Each day, you will be assigned specific devices to promote and sell. Rotate through different devices to ensure comprehensive product knowledge. Prepare add-ons and accessories to accompany the assigned devices.
  • Outreach and Marketing: Actively seek out potential customers by passing out flyers to locals. Perform cold calling for delivery or in-store pickup orders. Maintain a visitor sheet to track customer interactions and visits.
  • Commission Structure: Earn a $15 commission on all upgrade sales. Earn a $5 commission on any sales other than SafeLink. Earn a $10 commission on SafeLink sales.

Requirements:

  • Strong communication and interpersonal skills.
  • Ability to understand and convey product specifications clearly.
  • Sales-oriented mindset with a focus on customer satisfaction.
  • Willingness to perform outreach activities such as flyer distribution and cold calling.
  • Ability to maintain accurate records and documentation.

Benefits:

  • Competitive commission structure to reward your sales efforts.
  • Opportunity to work with a supportive team in a dynamic environment.
  • Hands-on experience with the latest technology and devices.
  • Career growth and development opportunities within the company.

FCB Wireless and Broadband Solutions LLC offers a salary of approximately $45,000 - $55,000 per year, depending on experience and performance. If you are a motivated and customer-focused individual looking to start a career in sales, apply today



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