Customer Service Manager
3 days ago
Job Title: Customer Service Manager
About the Role:
We are seeking an experienced and skilled Customer Service Manager to join our team at GAT. As a key member of our operations team, you will be responsible for overseeing all aspects of customer service, including ensuring compliance with safety policies and procedures.
Responsibilities:
- Audit flight paperwork to ensure compliance and complete personnel evaluations on leads and trainers.
- Coordinate proper handling of OJI's, including the acquisition of medical attention and corporate reporting.
- Ensure compliance with all safety policies and procedures and working conditions for the entire operation.
- Attend safety meetings, team meetings, and other airport forums.
- Handle all location personnel functions, ensuring proper personnel coverage on a daily basis.
- Serve as the liaison with airline customers and local airport authorities.
- Monitor and responsibility for the safe and efficient operation of all airline ground support equipment.
- Report discrepancies that may exist both functional and mechanical on the ground support equipment.
- Coordinate between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met.
- Responsible for equipment and ensuring its safe and efficient operating status.
- Confer with other supervisors and managers to coordinate activities with other departments.
- Determine manpower requirements; ensure disciplinary procedures are conducted in a fair, timely, and consistent manner.
- Ability to comply with attendance/tardiness standards.
- Able to perform under pressure and within fixed time constraints.
- Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags.
- Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations.
- Ensure crews are being briefed before flights on positions to take and how flight will work.
Requirements:
- Strong understanding of Airline Customer Service.
- Experience in the Airport Ground Handling business.
- Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel.
- Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc).
- A proven track record in supervising a business unit.
- Experience in operational planning and resource allocation.
- Working knowledge of GSE maintenance issues.
- Experience and understanding of commercial issues in aviation.
- Must be at least 18 years of age.
- Capable of processing information in a timely manner.
- Must have and maintain a Valid Driver's License.
- Able to proficiently speak, read, and write in English.
- Basic computer literacy.
- Previous ramp or airline experience.
- Must successfully complete all training requirements and maintain certifications throughout employment.
- Must clear an FBI fingerprint background check.
- Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time.
- Capable of repetitively lifting up to 70 pounds in confined spaces.
- Must be able and flexible to work variable shifts, weekends, and holidays.
- Must be able to work extended hours on short notice during non-routine operations.
Salary: $25.00 - $25.00 per hour
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