Customer Service Manager

3 days ago


San Francisco, California, United States Talent Acquisition Team at GAT Full time

Job Title: Customer Service Manager

About the Role:

We are seeking an experienced and skilled Customer Service Manager to join our team at GAT. As a key member of our operations team, you will be responsible for overseeing all aspects of customer service, including ensuring compliance with safety policies and procedures.

Responsibilities:

  • Audit flight paperwork to ensure compliance and complete personnel evaluations on leads and trainers.
  • Coordinate proper handling of OJI's, including the acquisition of medical attention and corporate reporting.
  • Ensure compliance with all safety policies and procedures and working conditions for the entire operation.
  • Attend safety meetings, team meetings, and other airport forums.
  • Handle all location personnel functions, ensuring proper personnel coverage on a daily basis.
  • Serve as the liaison with airline customers and local airport authorities.
  • Monitor and responsibility for the safe and efficient operation of all airline ground support equipment.
  • Report discrepancies that may exist both functional and mechanical on the ground support equipment.
  • Coordinate between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met.
  • Responsible for equipment and ensuring its safe and efficient operating status.
  • Confer with other supervisors and managers to coordinate activities with other departments.
  • Determine manpower requirements; ensure disciplinary procedures are conducted in a fair, timely, and consistent manner.
  • Ability to comply with attendance/tardiness standards.
  • Able to perform under pressure and within fixed time constraints.
  • Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags.
  • Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations.
  • Ensure crews are being briefed before flights on positions to take and how flight will work.

Requirements:

  • Strong understanding of Airline Customer Service.
  • Experience in the Airport Ground Handling business.
  • Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel.
  • Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc).
  • A proven track record in supervising a business unit.
  • Experience in operational planning and resource allocation.
  • Working knowledge of GSE maintenance issues.
  • Experience and understanding of commercial issues in aviation.
  • Must be at least 18 years of age.
  • Capable of processing information in a timely manner.
  • Must have and maintain a Valid Driver's License.
  • Able to proficiently speak, read, and write in English.
  • Basic computer literacy.
  • Previous ramp or airline experience.
  • Must successfully complete all training requirements and maintain certifications throughout employment.
  • Must clear an FBI fingerprint background check.
  • Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time.
  • Capable of repetitively lifting up to 70 pounds in confined spaces.
  • Must be able and flexible to work variable shifts, weekends, and holidays.
  • Must be able to work extended hours on short notice during non-routine operations.

Salary: $25.00 - $25.00 per hour



  • San Francisco, California, United States San Francisco Goodwill Full time

    At San Francisco Goodwill, we are seeking a highly motivated and experienced Customer Service Manager to lead our sales floor team. As a key member of our leadership team, you will be responsible for driving sales growth, managing daily operations, and fostering a positive customer experience.About the RoleWe are looking for an exceptional leader who can...


  • San Francisco, California, United States U-Haul Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Reservation Agent. As a key member of our operations team, you will be responsible for managing reservations and providing exceptional customer service to our clients.About the RoleThis is a part-time position that offers flexibility and stability. You will be...


  • San Francisco, California, United States Whole Foods Full time

    Job SummaryThis role is focused on delivering exceptional customer service and ensuring seamless checkout experiences. As a key member of our store team, you will be responsible for managing daily operations, including managing capacity, labor utilization, and executing store processes.Responsibilities:Deliver outstanding customer experience, holding all...


  • San Francisco, California, United States Whole Foods Market IP. L.P. Full time

    Job Summary:We are seeking an experienced Customer Service Ambassador to join our team at Whole Foods Market. This role involves leading the Customer Service & E-Commerce programs, driving safety and quality of outbound online orders, and ensuring excellent customer experience.Key Responsibilities:Delivering Exceptional Customer Experience: Hold all Team...


  • San Francisco, California, United States Veloklub Full time

    Job Title: Customer Service DirectorEstimated Salary: $60,000 - $80,000 per yearWe are seeking a highly motivated and experienced Customer Service Director to lead our customer service efforts in the cycling industry. The ideal candidate will demonstrate a strong passion for cycling, possess exceptional leadership and communication skills, and showcase a...


  • San Francisco, California, United States Marriott Full time

    Customer Service Representative Job Description: Are you passionate about delivering exceptional customer service? Do you have a knack for understanding the needs of others and responding in a timely and effective manner? If so, we invite you to apply for our CUSTOMER SERVICE REPRESENTATIVE role at Marriott International. As a key member of our customer...


  • San Francisco, California, United States Select Portfolio Servicing, Inc. Full time

    About the RoleAs a Customer Service Expert at Select Portfolio Servicing, Inc., you will play a crucial role in delivering exceptional service to our customers. Your primary responsibility will be to handle customer inquiries and resolve issues in a timely and professional manner.The ideal candidate will possess excellent communication skills, both written...


  • San Francisco, California, United States Whole Foods Market IP. L.P. Full time

    Overview: Whole Foods Market is seeking a highly skilled CUSTOMER SERVICE SUPERVISOR to join our team. As a Customer Service Supervisor, you will be responsible for ensuring exceptional customer experiences in our stores. This role requires strong leadership skills, attention to detail, and excellent communication abilities.About the Role: The Customer...


  • San Francisco, California, United States San Francisco Goodwill Full time

    About the PositionThis Sales Floor Leader position is a critical role in driving business results and providing excellent customer service. The successful candidate will have strong leadership skills, a focus on customer satisfaction, and the ability to drive revenue growth.Key ResponsibilitiesLead the sales floor team to achieve sales goals and provide...


  • San Diego, California, United States Unlimited Service Group Full time

    Job SummaryThis Customer Service Dispatcher position requires a high level of organization and attention to detail. The ideal candidate will be able to manage multiple tasks simultaneously and maintain effective communication with stakeholders.Key Responsibilities:Coordinate the dispatch of service callsUpdate records of parts and job statusCommunicate with...


  • San Francisco, California, United States Protocol Labs Full time $17 - $26 per hour

    Customer Service Role at Protocol LabsWe are seeking a skilled Customer Service Representative to provide exceptional support to our customers. As the first point of contact, you will be responsible for delivering prompt and accurate information and assistance.About the Job:This is a customer-facing role where you will interact with clients via phone, email,...


  • San Francisco, California, United States Sollis Health Full time

    Job OverviewSollis Health is seeking an exceptional Customer Service Ambassador to provide a warm and welcoming experience for patients at our concierge clinics.This role offers the opportunity to work in a fast-paced environment, interacting with patients daily and ensuring their needs are met with exceptional customer service.Key Responsibilities:Greet...


  • San Francisco, California, United States Protocol Labs Full time $17 - $26 per hour

    We are seeking a friendly and efficient Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing prompt and accurate information and support to ensure an exceptional customer experience. You’ll handle inquiries, resolve issues, and address complaints across various communication...


  • San Francisco, California, United States Constellation Full time

    Are you looking for a challenging role that allows you to interact with diverse customers? Constellation is seeking a friendly, enthusiastic Customer Service Representative to join our team at the California Academy of Science in San Francisco, CA.We offer a competitive hourly rate of $22.00 and a comprehensive benefits package, including medical, dental,...


  • San Francisco, California, United States Whole Foods Market IP. L.P. Full time

    Job OverviewWe are seeking a talented Customer Service Representative to join our team at Whole Foods Market IP. L.P. In this role, you will be responsible for delivering exceptional customer experiences and supporting the Customer Service & E-Commerce programs.Key ResponsibilitiesDrive customer satisfaction through excellent service and support.Monitor key...


  • San Francisco, California, United States risrx Full time

    Job Title:Customer Service LiaisonAbout the Role:We are seeking a skilled Customer Service Liaison to join our team at risrx. As a Customer Service Liaison, you will play a vital role in providing excellent customer support and ensuring seamless communication between our company and clients.Key Responsibilities:Update and Maintain Customer Information: You...


  • San Francisco, California, United States risrx Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team at risrx. As a key member of our call center, you will be responsible for providing exceptional customer support and acting as a liaison between our company and clients.Your primary objective will be to respond promptly to customers' inquiries and resolve their issues...


  • San Francisco, California, United States Rothy's Full time

    Sustainability at Rothy'sRothy's is committed to reducing waste and creating a more sustainable future. We use 3D knitting technology and handcrafted assembly to create machine washable styles that don't compromise on comfort. Our Retail Ambassador will play a crucial role in promoting our sustainable products and practices to our customers.Job OverviewWe...


  • San Francisco, California, United States U-Haul Full time

    Company Overview:U-Haul is a leading provider of moving and self-storage solutions, with a strong commitment to customer satisfaction. We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team.Estimated Salary Range:$16.00 - $25.00 per hour, depending on location and experience.Job Description:As a Customer...


  • San Francisco, California, United States Williams-Sonoma Full time

    About UsWe are seeking a talented Customer Service Representative to enhance the quality of our customers' lives at home. Responsibilities: Provide exceptional customer service by engaging multiple clients at the cash wrap and creating a lasting impression. Accurately and efficiently perform register/POS transactions, sales, returns, exchanges, and ensure...