Customer Service Ambassador

3 days ago


San Francisco, California, United States risrx Full time
Job Overview

We are seeking a skilled Customer Service Representative to join our team at risrx. As a key member of our call center, you will be responsible for providing exceptional customer support and acting as a liaison between our company and clients.

Your primary objective will be to respond promptly to customers' inquiries and resolve their issues efficiently. You will maintain cordial relationships with our clients by having in-depth knowledge of our products and services.

In addition, you should have a clear understanding of our company's policies and procedures. Your excellent communication skills and pleasant personality will enable you to provide top-notch customer service.

Key Responsibilities:

  • Update and maintain accurate customer information in our database.
  • Comprehend the range of services we offer during job training.
  • Provide customers with all necessary information in a timely manner.
  • Monitor customer accounts by recording account details and reported issues.
  • Proactively address customer complaints and ensure timely resolution.
  • Take orders and calculate charges by processing customer information.
  • Answer customer queries and foster healthy relationships.
  • Review customer accounts for any changes.
  • Resolve customer complaints effectively and maintain quality services.
  • Communicate policy changes to customers and generate sales leads.
  • Maintain records of tasks undertaken and submit reports to higher management.

Requirements:

  • Bachelor's degree in any field; High School Diploma with relevant experience may also be considered.
  • Minimum 2+ years of experience in Sales, Front Desk, or related roles in the Customer Service industry.
  • Excellent knowledge of CRM software like Zoho, Zendesk, etc.
  • Social media proficiency is a plus.
  • Ability to perform under pressure.
  • Superior communication and interpersonal skills.
  • Strong problem-solving abilities.

Estimated Salary: $45,000 - $60,000 per annum.



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