Customer Experience Specialist

2 weeks ago


Fort Collins, Colorado, United States American Family Insurance - Cindy Gerk Agency Full time
Job Summary

The Customer Loyalty Specialist plays a vital role in delivering exceptional customer experiences for potential and existing customers at American Family Insurance - Cindy Gerk Agency. This position involves identifying opportunities to cross-sell and coordinating with sales specialists for follow-up, while assisting the agency owner in achieving service goals.

Key Responsibilities
  • Provide personalized, professional customer service experiences by building trust and developing strong customer relationships.
  • Respond to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures.
  • Process changes to existing accounts and policies.
  • Identify opportunities to cross-sell American Family products to existing clients.
  • Schedule appointments with existing or prospective customers for agency employees.
Requirements
  • Job contingent on passing a personal lines insurance license within 30 days of employment.
  • Bilingual is preferred.
  • Demonstrated customer service experience.
  • Effective communication skills.
  • Experience with PC software applications (Microsoft Office Suites, Internet Explorer).
  • Solid knowledge and understanding of basic mathematical skills.


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