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IT Manager, Information Systems
2 months ago
Supermicro, a leading provider of advanced server, storage, and networking solutions, is seeking a visionary Manager, Information Systems to lead our IT team's technological advancement and user experiences initiatives.
Key Responsibilities:- Drive innovation and identify emerging technologies to enhance IT service excellence.
- Design, develop, and implement comprehensive IT service solutions that align with Supermicro's strategic goals.
- Stay abreast of industry trends and evaluate their potential impact on the organization.
- Conduct research and analysis to identify opportunities for innovation and improvement across all areas of IT.
- Ensure information security and risk management are embedded within the culture.
- Provide subject matter expertise and manage external and internal collaboration projects.
- 15+ years of work experience with a bachelor's degree or 10 years of experience with an Advanced Degree.
- 5+ years previous experience managing globally diverse support teams or IT service delivery.
- 5+ years of experience in IAM area working IAM tools such as Active Directory, Entra ID, Okta.
- Minimum of 5 years' experience with managing Intune and/or Teams Meeting Rooms environment.
- Proven experience in designing, implementing, and managing Microsoft Intune/Teams solutions.
- Proficiency in building, managing, and supporting Mobile Device Management (MDM) platform.
- Experience to enable AI-Powered Chatbot or Virtual Agents to optimize IT Service Support.
- Strong leadership and organizational skills with the ability to adapt quickly to changing priorities and assignments.
- Excellent verbal, written, and presentation skills, demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally.
- Good understanding of process orientation, understanding of project management techniques, methodologies, and best practices.
- Strong knowledge of ITIL V4 framework and service desk tools.
- Certification in IT service management, project management, or quality management is preferred.
- Familiarity with IT automation and configuration management (e.g., ServiceNow ITSM platform).
- Strong experience in providing exceptional customer service and improving operational excellence.
$150,000 - $175,000 per year, depending on location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role.
EEO Statement:Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
