Administrative Lead
1 month ago
Foundation Partners Group is a leading provider of funeral services, and we are seeking a highly skilled and experienced Lead Administrative Assistant to join our team.
The successful candidate will be responsible for providing administrative support to our funeral homes, ensuring that all tasks are completed efficiently and effectively. This includes answering phones, bookkeeping, oral and written communication, data entry, scheduling, secretarial services, and other administrative tasks.
Key Responsibilities:- Partner with home office accountant and department leaders to maintain regular ongoing two-way communication
- Order, track, deliver, and locate product and document maintenance
- Assist administrative assistants, location leaders, and funeral directors to ensure all open tasks are completed promptly
- Monitor accounts to ensure the company receives all monies owed and accounts are closed where appropriate
- Ensure all funeral service delivery items are carried out professionally and promptly
- Manage the accounts receivable process, including adherence to receipt book and deposit policies
- Update funeral home website with service and other information as soon as it becomes available
- Work with the accounting team to manage accounts payable processes
- Identify process improvement opportunities and develop new methods to improve efficiency and accountability
- Complete monthly and quarterly administrative processes, including inventory and reconciling P-Card account
- Lead weekly update meetings with administrative assistants and location leaders to share and exchange resources
- Perform layout and production of all family-facing products, including video tributes, memorial books, and service folders/programs
- Proof all published materials, paying particular attention to ensure everything is accurate and grammatically correct
- Maintain office equipment and supplies, and ensure the office work area is always presentable
- Learn to operate new office technologies as they are developed and implemented
- Hold self and direct reports accountable for completing all company assigned learning assignments
- Support coordination of and participate in assigned staff meetings
- Oversee staffing to meet business needs, onboarding and training of all New Hires, scheduling, coaching, and development
- Ensure proper paperwork, including death certificates, obituaries, and permits, are completed timely and in accordance with relevant laws and regulations
- High school diploma or the equivalent
- Degree in business is preferred
- Minimum three to five years of office and customer service experience in the funeral industry is preferred
- Minimum one year of leadership experience is preferred
- Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
- Models and demonstrates empathy, emotional intelligence, and a mindset of Servant Leadership to all internal and external stakeholders
- Demonstrated knowledge & experience of the funeral service are preferred
- High attention to detail and accuracy, with excellent follow up skills
- Strong communication skills and high levels of compassion and integrity
- Ability to lead and support the customer interaction experience
- Works cohesively with supervisor and builds strong relationships with peers and direct reports
- Ability to collect funds from past due accounts
- Competitive salaries and performance incentives
- Team member referral program
- Medical, dental, prescription, and vision insurance
- Vacation, sick, and holiday pay
- 401k with company match
- Company-paid life insurance, long-term disability, and short-term disability
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