IT Support Supervisor

3 days ago

Salisbury, Maryland, United States Perdue Farms Full time
Job Title: IT Support Supervisor

Perdue Farms is a leading food and agriculture company that values trust and innovation. We are seeking an IT Support Supervisor to join our team at our Salisbury, MD Corporate Offices.

Job Summary:

The IT Support Supervisor will be responsible for supervising the Service Desk team and performing team leadership duties focused on developing team members, managing day-to-day support tasks, ticket escalations, and ensuring projects are turned over properly before going into production.

Key Responsibilities:
  • Provide day-to-day Cherwell maintenance and administration.
  • Create new users, scripts, and custom reports as requested and agreed upon by the Service One Management team.
  • Accurately report on daily, monthly, and annual metrics.
  • Monitor effectiveness of Service One (Service Desk) via scorecard and metric evaluation.
  • Make recommendations to develop process and procedures for an effective and efficient Service One operation.
  • Provide group and one-on-one training as required.
  • Create, document, and train new users on continually improved SOPs, soft skill needs, and any other training that focuses on our customers.
  • Perform IT Customer Support duties as required and provide backup to all positions as needed (Service One customer support techs and IT Support Manager).
  • Audit IT Support associates to ensure they adhere to service standards in resolving problems, tracking calls, documenting, and entering solution into the tracking system.
  • Assist with effective Escalation coordination, working with the IT Support Manager and other IT managers, where appropriate.
  • Ensure continued professional development for self and team members. Provides continuous feedback and delivers formal evaluations on time.
  • Encourages community service and ARG involvement.
  • Lead the Change Management process and weekly Change meeting.
  • Lead the Problem Management process and bi-weekly Problem meeting.
  • Recruit, hire, and develop qualified staff to achieve the department's objectives, and develop a qualified backup and successor.
  • Function as part of a team of consisting of IT personnel, user department personnel, selected outside vendors, and customers.
  • Create or maintain accurate documentation for all systems and projects supported by the Service Desk.
  • Comply with all departmental policies and procedures, including Software Asset Management.
  • Represent the Service One team at departmental and/or business meetings.
  • Build relationship with vendors and assist with off-hour support. This includes providing feedback to the off-hour support vendor, attending meetings with them, and being an on-call contact for escalations.
Requirements:
  • Two-year college degree, with studies in Information Systems or Computer Science, or 4-5 years of relevant experience.
  • Minimum 3 years of IT experience in similar or larger organization with the following skills/experience.
  • Knowledge of customer service practices, support methodologies, and best practices.
  • Excellent organizational skills with the proven ability to independently prioritize multiple problems/initiatives of high complexity.
  • Exceptional customer interaction and people management ability.
  • Experience with Change Management and Problem Management.
  • Flexibility to work outside of a comfort zone and continuously learn/support new technologies and processes.
  • Strong communication, knowledge transfer, team orientation, and documentation skills.
  • Effective and accurate written and oral communication skills to communicate problems to users, peers, management, customers, and external vendors.
  • Flexibility to work different schedules if needed for coverage to support the 6a-10p Service Desk hours. Ability to be on-call and handle escalation processes for after-hours Service Desk calls.
Preferred Qualifications:
  • Ability to analyze ticket data to identify trends, ability to graph results, and make planned courses of action for improvement.
  • Office 365 proficiency.
  • Knowledge to build effective Power BI dashboards.
  • The following certifications and/or related experiences are a plus: 3+ years of Service Desk support, HDI Support Center Manager Certification, HDI Knowledge Management foundations, ITIL Foundations Certification.
Environmental Factors and Physical Requirements:
  • Ability to travel, possibly overnight, to any customer area, which could be any Perdue facility or to a remote site for disaster recovery, industry conferences, or training.
  • Ability to work in a climate-controlled office environment.
  • Ability to work in an open-partitioned cubicle environment or a poultry processing facility.
  • Ability to communicate via telephone.
  • Ability to come to the Main Office if off-hour support cannot be resolved over the telephone.
  • Ability to operate a computer terminal and a workstation, using a keyboard, mouse, and reading a monitor.
  • Able to remain stationary up to 8 hours per day.
  • Ability to report on-site for 5 days a week for at least 8 hours per day, with additional hours as required.

  • Clinical Supervisor

    2 weeks ago

    Salisbury, Maryland, United States Recruitics JB Full time

    Clinical Supervisor RoleAt Recruitics JB, we're seeking a skilled Clinical Supervisor to join our team. As a Clinical Supervisor, you'll play a vital role in organizing and directing all aspects of your clinical area. You'll work collaboratively with your immediate Supervisor and hospital departments to support operations and patient throughput.Key...

  • Nursing Supervisor Role

    3 weeks ago

    Salisbury, Maryland, United States TidalHealth Full time

    About the Clinical Supervisor PositionTidalHealth is seeking a skilled Clinical Supervisor to join our team. As a Clinical Supervisor, you will be responsible for overseeing the daily operations of our clinical areas, ensuring the delivery of high-quality patient care and services.Key ResponsibilitiesLead and manage clinical teams to achieve exceptional...

  • Program Supervisor

    4 weeks ago

    Salisbury, Maryland, United States Wraparound Maryland Full time

    Job SummaryWraparound Maryland is seeking a highly skilled and experienced Program Supervisor to join our team. As a key member of our leadership team, the Program Supervisor will be responsible for overseeing the daily operations of our care coordination program, ensuring that our services are delivered in a timely and effective manner.Key...

  • Electrophysiology Lab Supervisor

    4 days ago

    Salisbury, Maryland, United States Endevis Full time

    Electrophysiology Lab Supervisor OpportunityWe are seeking a highly skilled Electrophysiology Lab Supervisor to join our team at Endevis. As a key member of our healthcare team, you will be responsible for overseeing the daily operations of our electrophysiology lab, ensuring the highest level of patient care and safety.About the RoleLead a team of...

  • Floor Supervisor

    4 days ago

    Salisbury, Maryland, United States The Apothecarium Full time

    About The ApothecariumThe Apothecarium is a leading medical and recreational cannabis dispensary with multiple locations across the United States. Our mission is to provide a safe and welcoming environment for our customers to explore the benefits of cannabis.Job SummaryWe are seeking a highly motivated and customer-focused Floor Supervisor to join our team...

  • Laboratory Outreach Supervisor

    1 month ago

    Salisbury, Maryland, United States TidalHealth Full time

    Sign-On Bonus AvailableWhy Choose TidalHealth?If you are seeking a fulfilling career, TidalHealth is the right choice for you. Our healthcare facilities are recognized among the top 5% of hospitals in the United States by Healthgrades and have received a five-star rating from the Centers for Medicare & Medicaid Services. Located conveniently near coastal...

  • Nursing Department Supervisor

    1 week ago

    Salisbury, Maryland, United States CMP Full time

    Administrative Supervisor Position SummaryThe Administrative Supervisor plays a crucial role in ensuring the smooth operation of the Nursing Department. This individual is responsible for assessing departmental nursing care needs, planning required staffing, and recommending goals and objectives that align with the mission of TidalHealth.Key...

  • Laboratory Outreach Supervisor

    1 month ago

    Salisbury, Maryland, United States TidalHealth Full time

    Up to $1500 Sign on bonusWhy Choose TidalHealth?Are you seeking a fulfilling career? TidalHealth is the place for you. Our healthcare facilities have been recognized among the top 5 percent of hospitals in the United States by Healthgrades and have received a five-star rating from the Centers for Medicare & Medicaid Services. Situated just a short drive from...

  • Laboratory Outreach Supervisor

    1 week ago

    Salisbury, Maryland, United States TidalHealth Full time

    Unlock Your Career Potential at TidalHealthAre you a skilled phlebotomist looking for a challenging and rewarding role? Do you have a passion for delivering exceptional patient care and leading a team of professionals? Look no further than TidalHealth's Outreach Laboratory Supervisor position!About the RoleAs an Outreach Laboratory Supervisor, you will be...

  • Nursing Department Supervisor

    2 weeks ago

    Salisbury, Maryland, United States Recruitics JB Full time

    Administrative Supervisor OpportunityAt Recruitics JB, we're seeking an experienced Administrative Supervisor to join our team. As a key member of our Nursing Department, you'll play a vital role in ensuring the delivery of exceptional patient care and services.Key Responsibilities:Supervise daily clinical activities and assess departmental nursing care...

  • Electrophysiology Lab Supervisor

    1 week ago

    Salisbury, Maryland, United States Endevis Full time

    Electrophysiology Lab Supervisor Job Description **About Endevis** At Endevis, we believe in creating a work environment where healthcare professionals feel valued, respected, and included. With over 25 years of experience in the industry, we strive to find the perfect match for each candidate's needs. **Job Summary** We are seeking a highly skilled...

  • PT Preload Supervisor

    3 days ago

    Salisbury, Maryland, United States UPS Full time

    Are you a motivated and organized individual looking for a challenging role in a fast-paced warehouse environment?We are seeking a PT Preload Supervisor to join our team at UPS in Salisbury, North Carolina. As a PT Preload Supervisor, you will be responsible for training and supervising Package Handlers and Clerks on safety, productivity, and various...

  • Electrophysiology Lab Supervisor

    3 weeks ago

    Salisbury, Maryland, United States Endevis Full time

    **Electrophysiology Lab Supervisor Opportunity**We are seeking a highly skilled and experienced Electrophysiology Lab Supervisor to join our team at Endevis. As a key member of our clinical leadership team, you will be responsible for overseeing the daily operations of our electrophysiology lab, ensuring the highest level of patient care and safety.**Key...

  • Healthcare Support Specialist

    2 weeks ago

    Salisbury, Maryland, United States TidalHealth Full time

    {"title": "Patient Service Representative", "description": "Why Work at TidalHealth?TidalHealth is a leading healthcare provider with a reputation for excellence. Our hospitals have been recognized among the top 5% of all U.S. hospitals by Healthgrades and have received a five-star rating from the Centers for Medicare & Medicaid Services.As a Patient Service...

  • Healthcare Support Specialist

    2 weeks ago

    Salisbury, Maryland, United States TidalHealth Full time

    About TidalHealthTidalHealth is a leading healthcare provider with a commitment to excellence and patient-centered care. Our hospitals have been recognized for their high-quality services and patient satisfaction.Job SummaryWe are seeking a skilled Patient Service Representative to join our team in the Occupational Health department. As a key member of our...

  • Operations Supervisor

    1 month ago

    Salisbury, Maryland, United States Zoetis Full time

    Position Overview:The Production Supervisor acts as a key technical mentor and resource for process teams, focusing on validation, material handling, equipment planning, and systems management. This role may involve leading a team of both hourly and salaried employees in effective problem-solving initiatives.Key Responsibilities:I. Process...

  • Plant Operations Supervisor

    1 month ago

    Salisbury, Maryland, United States Zoetis Full time

    Position Overview:The Production Supervisor acts as a pivotal technical mentor and resource for process teams, focusing on validation, material transformation, equipment readiness, and system reliability. This role may involve leading a team of technical staff in troubleshooting and problem-solving initiatives.Key Responsibilities:I. Process...

  • Retail Operations Supervisor

    1 month ago

    Salisbury, Maryland, United States Uptown Cheapskate Maryland Full time

    Position OverviewThe Retail Operations Supervisor will support the store manager and ownership in managing a successful retail environment that prioritizes outstanding customer service and satisfaction. Key ResponsibilitiesOversee all facets of operating a single retail location, including recruitment, scheduling, and developing a team dedicated to...

  • Process Improvement Supervisor

    1 month ago

    Salisbury, Maryland, United States Zoetis Full time

    Job Overview:The Production Supervisor acts as a pivotal resource and technical mentor for the operational teams, focusing on areas such as validation, material processing, equipment planning, and system reliability. This role may involve leading a team of technical personnel in resolving operational challenges.Key Responsibilities:I. Operational...

  • Healthcare Support Professional

    4 weeks ago

    Salisbury, Maryland, United States TidalHealth Full time

    About TidalHealthTidalHealth is a leading healthcare provider that offers a wide range of medical services, including neurosurgery, cardiothoracic surgery, joint replacement, emergency/trauma care, comprehensive cancer care, wound care, and clinical trials and research.Job SummaryThe Patient Service Representative - Occupational Health Specialist will...