Healthcare Navigator

2 days ago


Kansas City, Missouri, United States Spira Care Full time
About the Role

We are seeking a highly skilled and compassionate Care Guide, RN to join our Care Team at Spira Care. As a key member of our team, you will play a vital role in delivering exceptional patient experiences and ensuring seamless healthcare navigation.

Key Responsibilities
  • Establish and maintain trusted partnerships with patients, fostering open communication and collaboration to address their unique healthcare needs.
  • Conduct comprehensive patient assessments, analyzing information to develop and implement personalized care plans that address clinical, functional, financial, and psychosocial aspects.
  • Collaborate with the Care Team to monitor the effectiveness of care plans, intervening as necessary to improve health outcomes and ensure continuity of care.
  • Provide exceptional customer service, responding to patient inquiries and concerns in a timely and empathetic manner.
  • Act as a liaison between patients, employers, providers, and community organizations, ensuring seamless communication and coordination of care.
Requirements
  • Associate or bachelor's degree in nursing
  • Valid and active Registered Nurse (RN) license in Kansas and Missouri or multi-state compact license
  • 5 years of healthcare experience, with 3 years of direct patient care and clinical experience in medical/surgical, pediatrics, or obstetrics
  • Intermediate level knowledge of Clinical Guidelines
  • Previous experience in customer service or serving customers in a direct capacity
Preferred Qualifications
  • Bachelor's degree in nursing
  • Case Management Certification
  • 5 years' experience in Care/Case/Disease Management, Health Plan, or Utilization Review
  • Thorough understanding of advanced primary care and the Patient Centered Medical Home (PCMH) / Primary Care First (PCF) model
About Spira Care

Spira Care is a patient-centered healthcare organization dedicated to delivering exceptional care and experiences. We are committed to fostering a collaborative and compassionate work environment that values diversity, equity, and inclusion.



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