Automotive Service Representative
3 days ago
Job Summary
We are seeking a highly skilled Automotive Customer Service Advisor to join our team at Pep Boys. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring the growth of our organization.
About the Role
- As the first point of contact for customers, you will engage with them, schedule appointments, build trust, and understand their needs.
- You will also be responsible for organizing and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service knowledge.
- Under the direction of management, you will assist in various aspects of customer care, work order assistance, facility maintenance, and ordering.
- You will follow all policies and procedures related to cash, credit, check, refund, and return policies.
- Additionally, you will conduct routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
Requirements
- You must have a high school diploma or equivalent and one year of related experience in the automotive service environment.
- A valid driver's license is also required.
- Strong verbal communication skills, customer service skills, and ability to work days, nights, weekends, and holidays are essential.
- You must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
Estimated Salary
The estimated salary for this position is between $14.00 to $17.05 per hour, based on experience plus commission.
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