Service Desk Advisor
3 weeks ago
About Our Company
Pep Boys is committed to delivering exceptional customer service and providing a safe and healthy work environment for our employees.
Job Overview
We are seeking a highly skilled Automotive Customer Service Advisor to join our team at Pep Boys. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring the growth of our organization.
Key Accountabilities
- Provide exceptional customer service and resolve customer complaints in a timely manner.
- Manage and maintain accurate records of customer interactions, sales, and services.
- Assist in various aspects of customer care, work order assistance, facility maintenance, and ordering.
- Follow all policies and procedures related to cash, credit, check, refund, and return policies.
- Conduct routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
Requirements
- You must have a high school diploma or equivalent and one year of related experience in the automotive service environment.
- A valid driver's license is also required.
- Strong verbal communication skills, customer service skills, and ability to work days, nights, weekends, and holidays are essential.
- You must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
Estimated Salary
The estimated salary for this position is between $14.00 to $17.05 per hour, based on experience plus commission.
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