Technical Support Specialist
3 weeks ago
This is a remote position that allows you to work from the comfort of your own home. At CLX Gaming, we strive to provide top-notch professional and friendly service to our customers. As a Technical Support / Customer Advocate Agent, your primary goal is to assist our customers throughout their entire experience, from consideration to post-purchase. You will be incentivized to provide the best possible customer experience.
Job Functions:- Provide technical support and assistance to customers regarding their hardware and software issues.
- Communicate with customers as required, keeping them informed of incident progress and notifying them of any impending changes.
- Work with supervisors and other departments to facilitate fast incident resolution.
- Advocate on behalf of customers to ensure high levels of customer satisfaction.
- Provide customers and prospects with hardware recommendations that meet their requirements.
- Advanced understanding of PC operating systems and common software applications.
- Advanced understanding of PC hardware components.
- Experience with troubleshooting and diagnosing computer issues.
- Ability to match resources to technical issues appropriately.
- Service awareness of all organization's key services for which support is being provided.
- Self-motivated with the ability to work in a fast-moving environment.
- Competitive base salary based on experience and qualifications.
- Uncapped Performance Bonus.
- Uncapped commissions on pre-sales assistance and consultation.
- Health and dental benefits included.
- Full on-the-job training and support.
- Fun working environment and culture.
- Great opportunity for advancement.
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Technical Support Specialist
3 weeks ago
Emporia, Kansas, United States CLX Gaming Full timeJob OverviewCybertron is seeking a skilled Technical Support/Customer Advocate Agent to provide exceptional customer service and technical support to our clients. As a key member of our team, you will be responsible for assisting customers with their hardware and software issues, providing technical guidance, and ensuring high levels of customer...
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Technical Support Specialist
3 weeks ago
Emporia, Kansas, United States CLX Gaming Full timeTechnical Support / Customer Advocate AgentThis is a remote position, allowing you to work from the comfort of your own home.Cybertron is seeking a Technical Support / Customer Advocate Agent to provide top-notch professional and friendly service to our customers. Your primary responsibility will be to assist customers throughout their entire experience,...
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Peer Support Specialist
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Peer Support Specialist
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Marketing and Public Relations Director
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Customer Service Representative
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Information Technology Desktop Support
4 weeks ago
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