Customer Service Representative

2 weeks ago


Emporia, Virginia, United States VIMO INC Full time
Job Details

Job Location: Remote

Emporia, VA - Emporia , VA

Remote Type: Fully Remote

Position Type: Full Time

Salary Range: $16.00 Hourly

Job Category: Customer Service

Customer Service Representative - Health Insurance Specialist

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at VIMO INC. As a Customer Service Representative, you will be responsible for delivering an exceptional customer experience and providing technical support to our clients.

Key Responsibilities:

  • Inbound/Outbound Calls
  • Deliver the highest level of customer service experience consistently
  • Manage customer accounts and provide technical support
  • Application Data Entry
  • Online chat inquiries as assigned
  • Interpret and follow defined procedures and policies
  • Creative problem-solving skills
  • Flexibility and adaptability to changing projects and updates
  • Time and task management (multitasking and task prioritization)
  • Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
  • Adhere to regulated guidelines for communications via all channels

Requirements:

  • Moderate to Advanced computer skills
  • High level of comfort learning new technology
  • High level of professionalism
  • Excellent verbal and written communication skills
  • Comfortable working from home
  • Self-motivated and success-driven

What We Offer:

  • Paid Training
  • Full-Time, Seasonal temp-to-permanent roles
  • Performance and attendance-based incentives, in addition to the base pay
  • The convenience of working from home
  • Collaborative and supportive team environment
  • 401K Match
  • Individual Coverage HRA (ICHRA)
  • Paid time off (PTO)

Preferred Experience:

  • Previous experience in customer support or technical support role
  • Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
  • Previous experience in a Call Center
  • Familiarity with CRM systems and practices
  • Spanish Bilingual, a plus

About VIMO INC:

VIMO INC is a leading provider of health insurance solutions. We are committed to building a positive and supportive work environment that allows our employees to grow and thrive.

Why Work with Us:

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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