HVAC Support Specialist
4 weeks ago
**Job Summary**
AirSystems Unlimited, LLC is hiring a Customer Service Representative to provide exceptional customer service to our clients. As a key member of our team, you will be responsible for managing incoming calls and emails, dispatching service calls, and scheduling appointments.
Key Responsibilities
- Manage incoming calls and emails from clients
- Dispatch service calls to HVAC field technicians
- Schedule appointments to provide prompt, convenient service
- Forecast days and weeks ahead to ensure all employees are working efficiently
About You
We are looking for a highly skilled and motivated individual who can work effectively in a fast-paced office environment. To be successful in this role, you must have:
- Excellent clerical office experience and computer skills
- Excellent written and oral language skills (proper grammar, spelling, punctuation a MUST)
- Natural customer service skills
- Self-motivation and ability to work independently
- Proficiency using Microsoft Office, Google Drive, Calendar, Sheets, Docs, etc.
- On-time attendance and excellent attendance record
- Ability to effectively communicate as a liaison between customers, technicians, and the company
- Coachable, friendly, and helpful attitude
- Be a well-rounded professional who is good at juggling multiple tasks at a time
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