HVAC Support Specialist

4 weeks ago


Cleveland, Tennessee, United States AirSystems Unlimited Full time

**Job Summary**


AirSystems Unlimited, LLC is hiring a Customer Service Representative to provide exceptional customer service to our clients. As a key member of our team, you will be responsible for managing incoming calls and emails, dispatching service calls, and scheduling appointments.


Key Responsibilities



  • Manage incoming calls and emails from clients
  • Dispatch service calls to HVAC field technicians
  • Schedule appointments to provide prompt, convenient service
  • Forecast days and weeks ahead to ensure all employees are working efficiently

About You


We are looking for a highly skilled and motivated individual who can work effectively in a fast-paced office environment. To be successful in this role, you must have:



  • Excellent clerical office experience and computer skills
  • Excellent written and oral language skills (proper grammar, spelling, punctuation a MUST)
  • Natural customer service skills
  • Self-motivation and ability to work independently
  • Proficiency using Microsoft Office, Google Drive, Calendar, Sheets, Docs, etc.
  • On-time attendance and excellent attendance record
  • Ability to effectively communicate as a liaison between customers, technicians, and the company
  • Coachable, friendly, and helpful attitude
  • Be a well-rounded professional who is good at juggling multiple tasks at a time
",

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