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Front Office Supervisor

2 months ago

Beckley, West Virginia, United States LifePoint Health Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at LifePoint Health. As a key member of our medical office staff, you will be responsible for overseeing the front desk operations and ensuring a seamless patient experience.

Key Responsibilities
  • Organize and implement front desk duties and staff supervision to ensure efficient and effective operations.
  • Act as a liaison between providers, customers, vendors, and outside agencies to facilitate communication and resolve issues.
  • Assist in all front office activities, including patient scheduling, registration, and billing.
  • Support and train clinic clerical staff to ensure they have the necessary skills and knowledge to perform their duties.
  • Collaborate with other clinic staff and departments to facilitate patient care and ensure smooth operations.
  • Oversee office and business supplies inventory, reordering, and storage to ensure efficient use of resources.
  • Ensure confidentiality and maintain accurate and up-to-date records.
  • Provide exceptional customer service and respond to patient complaints and requests in a timely and professional manner.
  • Evaluate job performance and initiate or recommend hiring, disciplinary action, or staff development as needed.
  • Assist in the development and implementation of patient satisfaction improvements and provider and staff satisfaction initiatives.
Requirements
  • High school education required.
  • Significant working knowledge of computers, telephones, copy and fax machines.
  • Experience with Electronic Medical Records (EMRs) and medical terminology.
  • Previous medical office management experience preferred (3-5 years).
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
Equal Employment Opportunity

LifePoint Health is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status, or any other basis protected by applicable federal, state, or local law.