Front Desk Associate/Beckley WV

2 weeks ago


Beckley, West Virginia, United States VP Management LLC Full time
Front Desk Associate Job Description

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at VP Management LLC. The ideal candidate will possess excellent communication skills, a friendly and outgoing personality, and the ability to stay calm and professional under pressure.

Key Responsibilities:
  • Greet and welcome guests, providing prompt and professional service in a hospitable manner
  • Answer incoming calls and direct to the appropriate party or department, taking accurate messages when necessary
  • Maintain cleanliness and organization of the front desk area and common areas
  • Adhere to all company policies and procedures
  • Handle sensitive and confidential information with discretion
  • Update and maintain guest records in the reservation system
  • Process payments and reconcile cash drawer at the end of each shift
  • Generate reports as needed
  • Stand up for 6-8 hours each day
  • Handle check in, check out, and other transaction enquiries
Requirements:
  • High school diploma or equivalent
  • 1-2 years customer service experience
  • Excellent communication skills, both written and verbal
  • Friendly and outgoing personality
  • Ability to stay calm and professional under pressure
  • Strong organizational skills and attention to detail
Preferred Qualifications:
  • Previous experience working in a hotel or related industry
  • Proficiency with computers and software programs, including Microsoft Office and property management systems


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