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Overnight Hotel Safety Officer
2 months ago
Position Overview:
The Overnight Hotel Safety Officer is tasked with fostering an environment of security and assurance.
This role is crucial in safeguarding the hotel premises and its assets while ensuring the well-being of guests and their belongings.
The Safety Officer is dedicated to delivering outstanding service to all guests and visitors while adhering to established policies and protocols.
In addition to security duties, the officer will assist with overnight shuttle services, providing complimentary transportation for hotel guests in line with hotel standards for guest satisfaction and safety.
Responding professionally and courteously to guests arriving, departing, and those currently staying at the hotel by offering precise and timely information and services.
Key Responsibilities:
The following outlines the essential responsibilities for this position, though it does not limit the tasks that may be assigned. Management reserves the right to assign or reassign duties and responsibilities as necessary.
To excel in this role, an individual must effectively perform essential duties with or without reasonable accommodations.
Spend the
majority of the shift conducting foot patrols, navigating the interior and exterior of the hotel to identify potential security and safety concerns or undesirable conditions.
Utilize verbal communication skills effectively through a two-way radio
Physical activities may include, but are not limited to, bending, stooping, extensive walking, kneeling, etc.
Maintain order within the hotel, addressing guest welfare and assisting with any potential issues that may arise.
Coordinate prompt responses to emergency situations such as fires or other safety threats to life and/or property in a calm, rational, and persuasive manner.
Address inappropriate behavior, violations of hotel policies, and civil laws as necessary to ensure the safety and security of hotel guests, staff, patrons, and property.
May require lifting and/or transporting individuals, packages, luggage, wheelchairs, and safety equipment using manual dexterity.
Respond to security calls and act promptly based on priority.
Uphold high standards of personal appearance and grooming, including wearing the appropriate uniform and name tag while on duty (as per brand standards).
Be knowledgeable about hotel and guestroom locking mechanisms.
Receive deliveries and deliver requested items to guest rooms as needed.
Adhere to hotel standards and regulations at all times to promote safe and efficient hotel operations.
Monitor all visitors entering and exiting the property and inform management of any suspicious activities.
Conduct regular exterior and interior patrols of the hotel premises each evening, as defined by management.
Inspect all entrances/exits to ensure proper closure and report any malfunctions to management.
Assist guests with locating and accessing their rooms as necessary.
Respond to accidents, contact authorities and emergency medical services as needed. Report to management as required.
Address guest requests and redirect them to the appropriate department as necessary.
Complete documentation and reporting of all security/loss prevention-related incidents. Conduct investigations and gather evidence as required.
Ensure compliance with pool and fitness center hours and other general hotel rules.
Manage difficult or disruptive guests following company procedures.
Remain vigilant regarding potential security issues or unusual situations and report them to management.
Safely escort unwelcome individuals from the property, ensuring minimal disruption to operations.
Support other departments as needed with cleaning and maintenance tasks.
Follow all company safety and security policies and procedures.
Report any maintenance issues, safety hazards, accidents, or injuries.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.
Welcome and acknowledge all guests according to company standards.
Communicate clearly and professionally with others, and answer telephones using appropriate etiquette.
CPR certification is appreciated but not mandatory.
Transport guests safely and courteously in the company vehicle in a timely manner.
Respond in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services.
Required Skills/Abilities:
Detail-oriented and thorough.
Ability to maintain discretion and respect guest privacy.
Ability to consistently perform work to the highest standards.
Ability to interact with guests in a friendly and pleasant manner.
Strong verbal and interpersonal skills.
Always adhere to established safety procedures.
Be knowledgeable about the property layout, facilities, and services to effectively answer guest inquiries.
Understand emergency procedures, Safety Data Sheets (SDS), safety precautions, and safe work practices.
Able to work a varied schedule, including holidays, weekends, and nights as business needs dictate.
Able to communicate clearly with employees, guests, vendors, and corporate executives.
Be knowledgeable about the local area, including attractions and amenities, to assist guests with inquiries.
CORE COMPETENCIES:
Sound judgment is essential; must be able to manage loud, rude, or intoxicated guests, interact with law enforcement, and remain calm under pressure.
The statements provided are intended to represent the key duties and level of work being performed. They are not intended to encompass all responsibilities or qualifications of the position.Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to meet the business needs of the hotel.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class.
