Customer Support Agent
2 weeks ago
Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.
Headquartered in Denver, Colorado, Alterra Mountain Company exists to shape the future of mountain adventure. Our mission is to create unforgettable experiences for our guests, while fostering a culture of authenticity, empowerment, collaboration, and purpose.
Job SummaryWe are seeking a highly skilled and customer-focused Ikon Pass Customer Support Agent to join our team. As a key member of our customer support team, you will be responsible for assisting guests with all aspects of Alterra Mountain Company Season Passes, including sales, reservations, and customer inquiries.
Key Responsibilities- Provide exceptional customer service to guests via phone, email, and chat, ensuring a positive and memorable experience.
- Thoroughly understand all products and services available through Season Pass Sales, presenting accurate and detailed information to guests.
- Utilize technical skills and knowledge of central RTP, Ikon Tools, AMP, and Microsoft Office Suite to efficiently process guest requests and resolve issues.
- Make logical decisions, problem-solve, and multitask in a fast-paced environment, ensuring timely and effective resolution of guest inquiries.
- Collaborate with the season pass team to ensure seamless communication and efficient processing of guest requests.
- Previous direct experience in reservations/sales and/or customer service.
- Professional communication skills, with the ability to handle a high volume of phone calls in a positive and fresh manner.
- Proficient computer and interpersonal skills, with experience in Microsoft Office Suite and web-browsing software.
- Ability to work in a team-oriented environment, with a mature, dependable, and flexible attitude.
- Self-motivated and sales-oriented, with a proven track record of meeting or exceeding call volume targets.
- Competitive hourly rate: $20.50 per hour.
- Free Ikon Pass for all eligible employees, plus additional free skiing/riding privileges across Alterra Mountain Company resorts.
- Discounted skiing/riding for friends and family of eligible employees across Alterra Mountain Company resorts.
- Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees.
- Generous discounts on outdoor gear, apparel, rental cars, and more.
- Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more.
- 401(k) plan with generous company match.
- Paid parental leave of up to 6 weeks for eligible employees.
- Commuter benefits (Denver employees only).
- Flexible/hybrid workplace policy empowering employees to work from home, while encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver's RiNo Art District neighborhood.
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