Customer Support Agent, US

5 days ago


Denver, Colorado, United States AutogenAI Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Support Agent to join our team at AutogenAI. As a Customer Support Agent, you will be the first point of contact for our customers, ensuring they receive exceptional support and guidance on the AutogenAI platform.

Key Responsibilities
  • Provide expert product support to customers via email, live chat, and support tickets.
  • Categorize and prioritize customer inquiries to ensure efficient handling and assignment.
  • Document solutions and create resources to help customers self-serve.
  • Collaborate with Customer Success Managers, the Engineering team, and other departments to resolve issues and improve the customer experience.
  • Deliver outstanding customer service by providing a seamless, friendly, and effective support experience.
  • Track and monitor issues to ensure timely resolutions and keep customers informed.
  • Meet or exceed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to maintain high standards of service quality.
Requirements
  • 3+ years of experience in a customer support role, ideally within the SaaS or tech industry.
  • Familiarity with SaaS products, startups, and the customer support landscape, particularly in B2B environments.
  • Comfortable using support tools and platforms such as Asana, HubSpot, Slack, and ticketing systems.
  • A bachelor's degree or equivalent experience, preferably in a related field.
Preferred Qualifications
  • Experience working in Customer Support in a SaaS or tech company.
  • Familiarity with Bid Writing.
Benefits
  • Competitive salary based on experience and qualifications.
  • Stock options with meaningful equity in the company.
  • Comprehensive medical, dental, and life insurance.
  • Retirement plan with company matching contributions.
  • Unlimited vacation time.
  • Flexible work options, including remote work.
  • Paid parental leave.
  • Additional perks, including a top-of-the-line laptop and regular company events.


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