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Scheduling Coordinator

2 months ago

Kingston, New York, United States Westchester Medical Center Full time

Job Summary

We are seeking a highly organized and detail-oriented Scheduling Representative to join our team at Westchester Medical Center. As a key member of our scheduling team, you will be responsible for scheduling appointments for patients and physicians, ensuring that all necessary preparation instructions are provided and that exams are properly sequenced.

Key Responsibilities

  • Scheduling
    • Schedule patients accurately within our scheduling application, providing necessary preparation instructions and ensuring the proper sequencing of exams.
    • Pre-register patients within our hospital information systems to ensure completion of demographic and insurance documentation.
  • Customer Service
    • Anticipate customer and departmental needs and expectations by ensuring all telephone contact is concise and efficient to facilitate call volume demands.
    • Promote a high level of professionalism, both technically and personally, and possess a strong work ethic and optimism.
  • Insurance and Authorization
    • Maintain current knowledge of insurance authorization coverage/requirements and ensure all relevant procedures have proper authorization/certification details in place prior to the date of service.
    • Communicate effectively with physician's office and patients regarding cancelled procedures.
  • Workflow and Reporting
    • Efficiently use workflow reporting system to prioritize the pre-registration of scheduled patients, ensuring completion of demographic data and utilizing electronic eligibility resources to verify insurance coverage.
  • Documentation and Communication
    • Assume responsibility for ensuring all necessary documentation, such as proper diagnosis, authorization requirements and evidence of prescription orders, are obtained and/or communicated to appropriate areas prior to the date of service.
    • Promote positive relationships with other departments, patients, clinicians, physicians, and support staff to enhance services to our patients.
  • Qualifications and Requirements
    • Healthcare field experience preferred.
    • High School Diploma or equivalent.