IT Support Specialist
1 day ago
UniFirst, a leading provider of garment and uniform services, is seeking a Co-Op IT Service Desk Technician to join our team. As a Co-Op, you will have the opportunity to gain hands-on experience in IT support and develop your skills in a dynamic and fast-paced environment.
Responsibilities:- Triage and categorize incidents and requests coming into the Service Desk, ensuring all tickets are properly documented in accordance with IT quality guidelines.
- Route issues not resolved on initial contact to the correct team for resolution, ensuring all troubleshooting and triage steps are documented in the ticketing tool before reassignment.
- Assist in documentation of Service Desk troubleshooting procedures that can be shared with the teams knowledgebase.
- Student currently enrolled in an accredited college/university degree program pursuing a degree in Information Technology.
- ITIL Foundations v3 Certification or concept understanding a plus.
- Effective verbal and written communication skills.
- Proficient with Microsoft Office applications (Excel, Word, Outlook, PowerPoint) and comfortable with technology.
- Strong analytical and problem-solving skills.
- Ability to work on multiple tasks with a strong attention to detail and ability to stay organized.
- Must be comfortable talking on the phone to customers.
UniFirst is an equal opportunity employer and does not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
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