Credit Balance Refund Specialist
3 weeks ago
At CHI Health, we're committed to providing our patients with exceptional care and service. As a Credit Balance Refund Specialist, you'll play a critical role in ensuring that our patients receive accurate and timely refunds for any overpayments or credit balances on their accounts.
This is a unique opportunity to work in a dynamic and fast-paced environment, where you'll have the chance to make a real difference in the lives of our patients. If you're passionate about delivering excellent customer service and have a keen eye for detail, we encourage you to apply for this exciting role.
ResponsibilitiesAs a Credit Balance Refund Specialist, your key responsibilities will include:
- Reviewing accounts and reports to identify any credit balances or overpayments
- Communicating with insurance companies to gather additional information and resolve any issues
- Refunding overpayments to patients and transferring payments to the appropriate accounts
- Verifying that insurance has paid correctly and identifying any patient responsibility
- Conducting thorough reviews to accurately transfer payments in accordance with established procedures
- Proactively identifying and resolving unusual or complex issues
- Notifying supervisors of ongoing issues and concerns
- Documenting all activities and findings in accordance with established policies and procedures
We're looking for a highly motivated and detail-oriented individual with a strong background in revenue cycle and healthcare. A high school diploma or equivalent is preferred, and three years of experience in revenue cycle in healthcare is highly preferred. If you have a passion for delivering excellent customer service and have a keen eye for detail, we encourage you to apply for this exciting role.
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