Solar Energy System Coordinator

7 days ago


Houston, Texas, United States Primary Services Full time

Primary Services is seeking a skilled Solar Energy System Coordinator to join our team. As a Help Desk Technician, you will play a critical role in optimizing solar energy systems across the country.

This position involves analyzing production information, creating and managing work orders, and assigning service teams to ensure system performance and efficiency. You will also diagnose and determine solutions for solar systems requiring maintenance, service, or updates.

Responsibilities:

  • Analyze production information to verify system performance aligns with expectations.
  • Create, dispatch, and manage work orders to comply with company service level agreements.
  • Assign service teams and technicians based on established business rules to optimize efficiency and minimize costs.
  • Update accounting accruals for completed work orders.
  • Diagnose and determine solutions for solar systems requiring maintenance, service, or updates.
  • Identify causes of non- or under-performing systems.
  • Maintain an accurate appointment schedule.
  • Manage technician occupancy and daily schedule to ensure full utilization and control overtime.
  • Receive and process field service reports from internal and external providers.
  • Review and process field service invoices.
  • Review field service reports for acceptable work completion and issue resolution.
  • Schedule appointments directly with customers.
  • Participate in parts dispatching and troubleshooting activities.

Qualifications:

  • High school diploma (or GED) required.
  • Minimum of 2 years of field service coordination or remote troubleshooting experience in a related position.
  • Hands-on solar or electrical experience preferred.
  • Strong knowledge of home construction or residential electrical systems preferred.
  • Strong written and verbal communication skills.
  • Detail-oriented with the ability to manage multiple tasks.
  • Experience with Salesforce.
  • Proficiency in Microsoft Office (Excel, Word, Outlook).
  • Flexible schedule, with willingness to work weekends and evening shifts.


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