Student Management System Support Specialist

1 day ago


Whippany, New Jersey, United States AlphaBEST Education, Inc. Full time
Job Title: Student Management System Support Specialist

We are seeking a highly skilled and experienced Support Specialist to join our team at AlphaBEST Education, Inc. as a Student Management System Support Specialist.

Job Summary:

The Student Management System Support Specialist will be responsible for providing technical support to AlphaBEST employees and ensuring the smooth operation of our Student Management System. This role requires strong technical skills, excellent communication skills, and the ability to work independently and as part of a team.

Key Responsibilities:

  • Provide technical support to AlphaBEST employees via phone, email, and ticketing system.
  • Troubleshoot and resolve technical issues related to the Student Management System.
  • Maintain accurate records of interactions with AlphaBEST team members and recurring user problems.
  • Assist with the allocation and revocation of logins for the Student Management System.
  • Create and generate company reports from data in the Student Management System as assigned.
  • Provide support to AlphaBEST team members when any system issues or concerns arise.
  • Troubleshoot and resolve day-to-day SMS-related issues submitted via support ticket.
  • Utilize Remote Support tools to resolve software-related issues on company computers as needed.

Requirements:

  • Strong understanding of Windows, Apple, Android, and IOS operating systems.
  • Proficiency in Microsoft Office.
  • Strong written and verbal communication skills.
  • Proven success in time management and meeting project deadlines.
  • Comfortable working individually and in team settings.
  • Ability to think creatively to solve problems.
  • Proven experience working with technology with an emphasis on support.

What We Offer:

AlphaBEST Education, Inc. offers a competitive salary range of $20.00 per hour depending on experience. We also offer a dynamic and supportive work environment, opportunities for professional growth and development, and a chance to make a difference in the lives of our students and employees.



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