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Patient Support Specialist

2 months ago

Whippany, New Jersey, United States ConnectiveRx Full time
Job Summary

We are seeking a highly skilled Patient Support Specialist to join our team at ConnectiveRx. As a Patient Support Specialist, you will play a critical role in providing exceptional patient care and support services to patients, physicians, and pharmacies.

Key Responsibilities
  • Respond to inbound and outbound calls to/from patients, physicians, and pharmacies to address access to care and reimbursement needs.
  • Provide program information, eligibility, and reimbursement support to patients and healthcare providers.
  • Collaborate with internal teams to resolve issues and escalate requests as needed.
  • Process claims and answer phones based on volume.
Requirements
  • High school diploma or equivalent required; 1+ year of experience in healthcare or case management preferred.
  • Excellent communication and customer service skills, with a high level of empathy and emotional intelligence.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Knowledge of pharmacy benefits, healthcare insurance, and/or medical billing a plus.
What We Offer
  • Competitive benefits package, including medical, dental, and vision insurance.
  • 401k package with dollar-for-dollar match-up.
  • Generous PTO and paid holiday days.
  • Opportunities for professional and personal growth in a team-oriented atmosphere.