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Commercial Loan Servicing Team Lead
2 months ago
The Commercial Loan Servicing Team Lead is a key role within our organization, responsible for providing technical and soft skill support and guidance to the Commercial Loan Servicing team. This position requires a strong understanding of commercial loan servicing processes and procedures, as well as excellent communication and interpersonal skills.
Key Responsibilities- Process Management: Develop and implement process improvements to enhance the efficiency and effectiveness of commercial loan servicing operations.
- Team Leadership: Provide guidance and support to team members, ensuring they have the necessary tools and resources to perform their duties effectively.
- Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
- Training and Development: Develop and deliver training programs to ensure team members have the necessary skills and knowledge to perform their duties.
- Process Enhancement: Identify areas for process improvement and make recommendations to senior management.
- Audit and Compliance: Participate in audits and ensure compliance with regulatory requirements.
- Education: University degree preferred.
- Experience: 3+ years of experience in commercial loan servicing, with a minimum of 5 years preferred.
- Skills: Strong analytical and problem-solving skills, excellent communication and interpersonal skills, and experience with commercial loan servicing software and systems.
This is a hybrid role, requiring a minimum of four days per week in the office and one flexible day for remote work.
BenefitsEverBank NA offers a comprehensive Total Rewards package, including competitive pay, excellent benefits, and opportunities for professional growth and development.
