Senior Commercial Loan Servicing Representative

3 days ago

Irvine, California, United States Wells Fargo Full time
About the Role

We are seeking a highly skilled Senior Commercial Loan Servicing Representative to join our team at Wells Fargo. As a key member of our Commercial Banking Market Coverage team, you will play a critical role in servicing commercial real estate loans, including construction and problem loans.

Key Responsibilities:

  • Provide exceptional customer service and act as the primary servicing contact for commercial real estate loans.
  • Support less experienced loan administrators in resolving customer inquiries and complaints.
  • Determine the best course of action to address customer issues and conduct investigative steps to fully identify customer concerns.
  • Manage daily schedules and provide work direction to the team, ensuring seamless loan servicing operations.
  • Assist in setting performance standards and recommend process or policy improvements to enhance customer satisfaction.
  • Review complex loan servicing documentation, book and fund new loans and modifications, and monitor collateral.
  • Prepare payoff letters, release collateral, and monitor ongoing coverage.
  • Provide subject matter expertise and interpretation of procedures to less experienced individuals.
  • Respond independently to escalated customer complaints.
  • Provide training and guidance to less experienced loan administrators and perform quality assurance and approve their work.
  • Collaborate with peers, colleagues, and managers to resolve issues and achieve goals.

Requirements:

  • 4+ years of commercial loan servicing experience, or equivalent demonstrated through work experience, training, military experience, or education.

Preferred Qualifications:

  • Previous experience with Small Business Administration (SBA) loans.
  • Proficient in creating and understanding complex loan documentation.
  • Prior experience with BLAST, Citrix applications, and Salesforce.
  • Strong pipeline management skills.
  • Ability to demonstrate interpersonal, organizational, and effective leadership skills.
  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
  • Exceptional verbal, written, and interpersonal communication skills.
  • Ability to interact with all levels of an organization, including management.
  • Excellent critical thinking and problem-solving skills, as well as the ability to adapt to change.
  • Strong background working in a collaborative team environment.
  • Effective analytical skills, including the ability to analyze metrics.
  • Sound knowledge of Microsoft Office (Word, Excel, and Outlook).

Benefits:

  • Health benefits.
  • 401(k) Plan.
  • Paid time off.
  • Disability benefits.
  • Life insurance, critical illness insurance, and accident insurance.
  • Parental leave.
  • Critical caregiving leave.
  • Discounts and savings.
  • Commuter benefits.
  • Tuition reimbursement.
  • Scholarships for dependent children.
  • Adoption reimbursement.

Location:

  • 2030 Main St., Irvine, CA.
  • 1150 W Washington Street, Tempe, AZ.
  • 600 S 4th Street, Minneapolis, MN.
  • 4101 Wiseman Blvd Bldg 307, San Antonio, TX.
  • 1620 E Roseville Pkwy., Roseville, CA.

Salary Band by Location:

  • Irvine, CA - $52,900.00 - $94,100.00 USD Annual.
  • Tempe, AZ - $48,100.00 - $85,500.00 USD Annual.
  • Minneapolis, MN - $48,100.00 - $85,500.00 USD Annual.
  • Roseville, CA - $52,900.00 - $94,100.00 USD Annual.
  • San Antonio, TX - $48,100.00 - $85,500.00 USD Annual.

Pay Range:

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$22.36 - $36.88

Benefits:

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

  • Health benefits.
  • 401(k) Plan.
  • Paid time off.
  • Disability benefits.
  • Life insurance, critical illness insurance, and accident insurance.
  • Parental leave.
  • Critical caregiving leave.
  • Discounts and savings.
  • Commuter benefits.
  • Tuition reimbursement.
  • Scholarships for dependent children.
  • Adoption reimbursement.

Posting End Date:

24 Oct 2024

*** Job posting may come down early due to volume of applicants.**

We Value Diversity:

At Wells Fargo, we believe in diversity, equity, and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.

Employees Support Our Focus:

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates Applying to Job Openings:

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities:

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy:

Wells Fargo maintains a drug-free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Company: WELLS FARGO BANK

Req Number: R-407844-1

Updated: Tue Oct 22 00:39:42 UTC 2024

Location: IRVINE, California

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