Commercial Loan Servicing Team Lead

4 weeks ago


Irvine, California, United States EverBank NA Full time
Job Description

EverBank NA is seeking a highly skilled Commercial Loan Servicing Team Lead to provide technical and soft skill support and guidance to the Commercial Loan Servicing team.

Key Responsibilities and Duties
  • Collaborate with management, subordinates, peers, and internal and external customers to ensure timely responses to questions and adherence to loan servicing terms, bank policy, and legal and regulatory requirements.
  • Respond to inbound customer service calls or in-person customer visits, performing entry-level troubleshooting and redirecting customers or customer calls when appropriate.
  • Communicate with loan officers, portfolio managers, and senior management regarding questions or issues that require their involvement.
  • Assist in the development and coordination of training and coaching for new and existing employees on Loan Servicing job responsibilities.
  • Make recommendations for process enhancements and update procedures where appropriate.
  • Assist in the development of responses to audit concerns, process deficiencies, and survey and metrics results.
  • Participate in Loan Servicing duties that may include phone and email coverage, booking audits, escrow inquiries, and account and cash maintenance responsibilities.
Educational Requirements
  • University (Degree) Preferred
Work Experience
  • 3+ Years Required; 5+ Years Preferred
Physical Requirements
  • Physical Requirements: Sedentary Work
Career Level

7IC

EverBank NA is an equal opportunity employer, dedicated to maintaining a work environment free of bias, harassment, discrimination, and retaliation. As an EEO employer, EverBank NA expressly prohibits discrimination, harassment, and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status.

EverBank NA considers all qualified applicants for employment regardless of protected status.



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