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Senior Commercial Loan Servicing Representative

1 month ago

Irvine, California, United States Wells Fargo Full time
About This Role

We are seeking a highly skilled Senior Commercial Loan Servicing Representative to join our team at Wells Fargo. As a key member of our Commercial Banking Market Coverage team, you will play a critical role in servicing commercial real estate loans, providing exceptional customer service, and supporting less experienced loan administrators.

Key Responsibilities
  • Service commercial real estate loans, including construction and problem loans, and may include commercial real estate agency loans
  • Provide direct customer service and act as primary servicing contact for the loan
  • Support less experienced loan administrators in providing resolutions of inquiries and complaints
  • Determine appropriate course of action and conduct investigative steps to fully identify customer issues
  • Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
  • Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
  • Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input
  • Monitor collateral and prepare payoff letters, releasing collateral; customer research and billing; obtain insurance information and monitor ongoing coverage
  • Provide subject matter expertise and interpretation of procedures to less experienced individuals
  • Respond independently to complaints escalated at the highest level
  • Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff
  • Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
  • Interact with internal customers
  • Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Desired Qualifications
  • Previous experience with Small Business Administration (SBA)
  • Proficient in creating and understanding highly complex loan documentation
  • Prior experience with BLAST, Citrix applications including LaserPro, and Salesforce
  • Strong pipeline management skills
  • Ability to demonstrate interpersonal, organizational, and effective leadership skills
  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
  • Exceptional verbal, written, and interpersonal communication skills
  • Ability to interact with all levels of an organization, including management
  • Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
  • Strong background working in collaborative team environment
  • Effective analytical skills including ability to analyze metrics
  • Sound knowledge of Microsoft Office (Word, Excel, & Outlook)
Salary and Benefits

Salary range is determined by location of the job. May be considered for a discretionary bonus, Restricted Share Rights, or other long-term incentive awards

Wells Fargo provides eligible employees with a comprehensive set of benefits, including health benefits, 401(k) Plan, paid time off, disability benefits, life insurance, critical illness insurance, and accident insurance

Location

Available in multiple locations, including Irvine, CA, Tempe, AZ, Minneapolis, MN, Roseville, CA, and San Antonio, TX