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Guest Service Representative

2 months ago

Jacksonville, Florida, United States Sonesta Hotels Full time
{"Job Summary

We are seeking a highly skilled Guest Service Agent to join our team at Sonesta Hotels. As a Guest Service Agent, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel welcome and valued.

Key Responsibilities

* Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
* Register guests, issue room keys, and provide information on hotel services and room location.
* Accurately process all cash and credit card transactions in accordance with established procedures.
* Maintain the security of cash, credit card transactions, and guest information.
* May routinely book guest reservations and process cancellations, revisions, and information updates.
* Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
* Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.

Requirements

* High School diploma or equivalent required.
* One year of previous hotel experience, or retail customer service preferred.
* Ability to speak, read, and write fluent English; other languages beneficial.
* Professional verbal and written communication skills.
* Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
* Problem solving, reasoning, motivating, organizational and training abilities preferred.
* Experience with Microsoft Office and Opera systems preferred.
* Will be required to obtain a ServSafe certification.
* Valid driver's license required.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: medical, dental and vision insurance, health savings account with company match, 401(k) retirement plan with company match, paid vacation and sick days, Sonesta hotel discounts, educational assistance, paid parental leave, company paid life insurance, company paid short term and long term disability insurance, various employee perks and discounts, hospital indemnity, critical illness insurance, and accident insurance.

What We Offer

At Sonesta Hotels, we are committed to providing our employees with a positive and supportive work environment. We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

How to Apply

To apply for this position, please submit your application and resume through our website. We look forward to hearing from you