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Customer Service Supervisor

2 months ago


Tacoma WA USA, United States The Bartell Drug Company Full time
Job Summary

We are seeking a highly motivated and experienced Customer Service Supervisor to join our team at The Bartell Drug Company. As a Customer Service Supervisor, you will be responsible for leading a team of Store Associates and ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Supervise and train Store Associates to provide excellent customer service and support.
  • Assist customers with their shopping needs and transactions, resolving any issues or concerns in a timely and professional manner.
  • Oversee daily store operations, including receiving and stocking merchandise, maintaining a safe and clean store environment, and ensuring that all store policies and procedures are followed.
  • Monitor and analyze sales data and customer feedback to identify areas for improvement and implement changes to enhance the customer experience.
  • Develop and implement strategies to increase sales and customer engagement, including promoting products and services, and creating in-store displays and events.
  • Collaborate with other store leaders and departments to achieve business objectives and improve store performance.
  • Recruit, train, and develop Store Associates to ensure that they have the skills and knowledge needed to provide exceptional customer service.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in business, marketing, or a related field preferred.
  • At least one year of experience in retail, customer service, or a related field, preferably in a supervisory or leadership role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, Store Associates, and other stakeholders.
  • Strong problem-solving and analytical skills, with the ability to analyze data and make informed decisions.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
What We Offer
  • Competitive hourly rate, ranging from $17.75 to $22.00 per hour, depending on experience and location.
  • Opportunities for career growth and advancement within the company.
  • Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • A dynamic and supportive work environment, with opportunities to develop new skills and take on new challenges.