Customer Service Advocate

1 week ago


New Orleans, Louisiana, United States KREWE Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our dynamic Wholesale Department. Based at our HQ in New Orleans, this role will oversee an extended region spanning multiple sales representatives and retail partners across both the optical and fashion segments.

Key Responsibilities
  • Serve as the primary contact for wholesale retailers and sales reps, handling inquiries, order processing, and after-sales support.
  • Partner with optical and fashion wholesale teams to ensure retailers have access to updated product offerings and marketing tools.
  • Support tailored solutions to meet diverse retail partner needs in each segment.
Requirements
  • Minimum 2 years' experience in customer service, account management, or wholesale operations.
  • Strong understanding of B2B wholesale operations and retailer management.
  • Exceptional verbal and written communication skills with a customer-first mindset.
What We Offer
  • Competitive salary: $60,000 - $80,000 per year, depending on experience.
  • Group health plans: health, vision, and dental insurance.
  • Ongoing training & development, an educational allowance, and quarterly cultural spend.


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