Customer Service Representative
4 days ago
We are seeking a highly skilled Customer Service Representative to join our team at Delta Utilities. As a key member of our customer-facing team, you will be responsible for delivering top-notch service to our customers through voice, chat, and email interactions.
The ideal candidate will have excellent communication skills, a strong ability to problem-solve, and a passion for providing exceptional customer experiences. This is a full-time position based in New Orleans, Louisiana.
Key Responsibilities:
- Respond to customer inquiries via verbal and/or written communication, focusing on one call resolution.
- Issue orders to field services to establish or discontinue gas service.
- Resolve billing inquiries, perform account adjustments, negotiate payment arrangements, and process online customer service and electronic billing inquiries.
About the Role:
This role requires a high school education or equivalent, as well as one year of customer service, billing, or collections experience. Strong negotiation and communication skills are essential, as is the ability to work in a metrics-driven environment.
Average Salary: $45,000 - $60,000 per year
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Customer Service Representative
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