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Client Care Specialist
2 months ago
Customer Service Representative
About The Role:
SUPER73 is seeking a dynamic Customer Service Representative to enhance our expanding Customer Care team within a contact center setting. This individual will elevate the customer journey by engaging in resolution-focused dialogues with all incoming customer inquiries. Our representatives collaborate across various teams and departments to bolster client loyalty, referrals, and retention. As we prepare for significant growth, we need someone who can maintain composure and professionalism in a fast-paced environment.
About You:
You are a customer service expert with outstanding leadership qualities and a natural ability to build relationships. You possess a proven track record of serving customers and a comprehensive understanding of the intricacies involved in successful interactions. You are self-driven and passionate about assisting others. You are eager to immerse yourself in an environment where you can make a difference and empower others to forge their own paths.
Primary Responsibilities:
- Handle a high volume of phone calls, emails, live chats, and other communication channels utilized by customers.
- Resolve a diverse range of issues faced by customers through analytical thinking and teamwork.
- Exhibit empathy in all customer interactions while ensuring the safety of our riders.
- Engage in lively conversations with both new and existing customers.
- Contribute to team meetings by providing valuable insights and proactively suggesting improvements.
- Collaborate with fellow Customer Service Representatives to address customer concerns effectively.
- Adhere to company policies, practices, and procedures.
- Engage in proactive efforts to meet both individual and company objectives.
- Review work for accuracy, completeness, and appropriate authorization.
- Achieve targets related to the quality of customer interactions.
- Perform additional duties as assigned.
Required Qualifications:
- Minimum of 2 years in hospitality, service, or related fields.
- Experience in a contact center or help desk environment is highly preferred.
- A collaborative mindset, open to learning from colleagues and utilizing data/resources with stakeholders.
- Strong work ethic and a willingness to tackle any task, no matter how small.
- Ability to thrive in a fast-paced environment while effectively prioritizing tasks and managing time.
- Proficient computer skills.
- Excellent conversational abilities.
- Background in action sports, traditional sports, or the fashion industry is strongly preferred.
- Familiarity with bicycles is a plus but not essential.
