Current jobs related to Customer Support Operations Supervisor - San Francisco, California - Clipboard Health
-
Operations Supervisor
3 weeks ago
San Francisco, California, United States MP Mine Operations LLC Full timeJob Title: Operations SupervisorMP Materials is seeking an experienced Operations Supervisor to join our team at our mining and processing site in Mountain Pass, California. As an Operations Supervisor, you will be responsible for managing and directing mineral processing and/or chemical plant activities.Key Responsibilities:Oversee safe, reliable, and...
-
Operations Supervisor
4 weeks ago
San Francisco, California, United States MP Mine Operations LLC Full timeJob Title: Operations SupervisorMP Materials is seeking an experienced Operations Supervisor to join our team at our mining and processing site in Mountain Pass, California. As an Operations Supervisor, you will be responsible for managing and directing mineral processing and/or chemical plant activities.Key Responsibilities:Oversee safe, reliable, and...
-
Mine Operations Supervisor
2 weeks ago
San Francisco, California, United States MP Mine Operations LLC Full timeJob Title: Mining / Crushing SupervisorLocation: Mountain Pass, CADepartment/Group: Mining / CrushingPosition Type: Full TimeHourly/Salary: SalaryRegular/Temp: Regular FTExempt/Non-Exempt: ExemptJob Summary:The Mining / Crushing Supervisor is responsible for managing and coordinating mining and crushing operations at our site in Mountain Pass, California....
-
Mine Operations Supervisor
2 weeks ago
San Francisco, California, United States MP Mine Operations LLC Full timeJob Title: Mining / Crushing SupervisorMP Materials is seeking a highly skilled Mining / Crushing Supervisor to join our team at our Mountain Pass, California site. As a key member of our operations team, you will be responsible for managing and coordinating mining and crushing employee assignments to achieve established mine plan objectives within approved...
-
Mine Operations Supervisor
2 weeks ago
San Francisco, California, United States MP Mine Operations LLC Full timeJob Title: Mining / Crushing SupervisorLocation: Mountain Pass, CADepartment/Group: Mining / CrushingPosition Type: Full TimeHourly/Salary: SalaryRegular/Temp: Regular FTExempt/Non-Exempt: ExemptReports To: SVP - Mining and Ore DeliveryPosition Overview:MP Materials is a leading provider of rare earth minerals, and we are seeking a highly skilled Mining /...
-
Mining Operations Supervisor
1 week ago
San Francisco, California, United States MP Mine Operations LLC Full timeJob Title: Mining / Crushing SupervisorLocation: Mountain Pass, CADepartment/Group: Mining / CrushingPosition Type: Full TimeHourly/Salary: SalaryRegular/Temp: Regular FTExempt/Non-Exempt: ExemptReports To: SVP - Mining and Ore DeliveryPosition Overview:MP Materials is on a mission to restore the full rare earth supply chain to the United States of America....
-
Mine Operations Supervisor
1 week ago
San Francisco, California, United States MP Mine Operations LLC Full timeJob Title: Mining / Crushing SupervisorLocation:Mountain Pass, CADepartment/Group:Mining / CrushingPosition Type:Full TimeHourly/Salary:SalaryRegular/Temp:Regular FTExempt/Non-Exempt:ExemptReports To:SVP - Mining and Ore DeliveryPosition Overview:MP Materials is on a mission to restore the full rare earth supply chain to the United States of America. From...
-
IT Support Supervisor
3 weeks ago
San Francisco, California, United States SourcePro Search, LLC Full timeJob Title: IT Support SupervisorWe are seeking an experienced IT Support Supervisor to join our team at SourcePro Search, LLC in San Francisco. The ideal candidate will have a minimum of 8 years of experience providing direct customer support for both software and hardware, alongside Microsoft Certification.Key Responsibilities:Supervise a team responsible...
-
IT Support Supervisor
3 weeks ago
San Francisco, California, United States SourcePro Search, LLC Full timeJob Title: IT Support SupervisorWe are seeking an experienced IT Support Supervisor to join our team at SourcePro Search, LLC in San Francisco. The ideal candidate will have a minimum of 8 years of experience providing direct customer support for both software and hardware, alongside Microsoft Certification.Key Responsibilities:Supervise a team responsible...
-
Cargo Operations Supervisor
2 weeks ago
San Diego, California, United States GAT Airline Ground Support Full timeCargo Supervisor Job DescriptionGAT Airline Ground Support is seeking a dynamic and experienced Cargo Supervisor to join its team of aviation professionals. As a key member of our operations team, you will be responsible for ensuring the safe and efficient handling of cargo and baggage at our airport facilities.Key Responsibilities:Supervise and coordinate...
-
Operations Supervisor
2 weeks ago
San Francisco, California, United States Recology Full timeJob Title: Operations SupervisorRecology is seeking an experienced Operations Supervisor to join our team. As a key member of our operations team, you will be responsible for supervising operations personnel and routing drivers to ensure efficient and effective operations.Key Responsibilities:Supervise day-to-day operations of collections, transfer station,...
-
Ramp Operations Supervisor
4 weeks ago
San Diego, California, United States GAT Airline Ground Support Full timeRamp Supervisor Job SummaryThe Ramp Supervisor is a key role in ensuring the safe and efficient operation of ground support equipment and services at GAT Airline Ground Support. This position requires strong leadership and coordination skills to manage a team of ground, line, and cabin service personnel.Key Responsibilities:Establish shift assignments for...
-
Operations Supervisor
4 weeks ago
San Francisco, California, United States Transdev Full timeJob Title: Operations SupervisorJoin Transdev, a leading mobility solutions provider, as an Operations Supervisor and be part of a dynamic team that is shaping the future of transportation. As an Operations Supervisor, you will play a critical role in ensuring the safe and efficient operation of our autonomous vehicle fleet.Key Responsibilities:Maintain...
-
Technical Operations Supervisor
2 weeks ago
San Francisco, California, United States Flexential Full timeJob Summary:Flexential is seeking a highly skilled Technical Operations Supervisor to join our team. As a Technical Operations Supervisor, you will be responsible for providing technical support to our customers and resources, as well as leading the Technical Assistance Center (TAC) team. You will be the primary point of contact for technical issues and will...
-
Operations Supervisor
1 week ago
San Francisco, California, United States BBA Aviation Plc. Full timeJob SummaryAs an Operations Supervisor at BBA Aviation Plc., you will play a vital role in ensuring the smooth operation of our airport facilities. This position requires a strong leader who can supervise and coordinate activities of employees involved in providing aircraft refueling and associated customer services to general aviation customers.Key...
-
Operations Manager
4 weeks ago
San Francisco, California, United States MP Mine Operations LLC Full timeJob Title: Operations SupervisorMP Materials is seeking an experienced Operations Supervisor to join our team at our mining and processing site in Mountain Pass, California. As an Operations Supervisor, you will be responsible for managing and directing mineral processing and/or chemical plant activities.Key Responsibilities:Oversee safe, reliable, and...
-
Restaurant Operations Supervisor
1 week ago
San Francisco, California, United States Early To Rise Full timeRestaurant Operations SupervisorAt Early To Rise, we are seeking a skilled Restaurant Operations Supervisor to oversee the daily operations of our restaurant. The ideal candidate will have a strong background in supervisory roles and a passion for delivering exceptional customer service.Key Responsibilities:Verify staffing for each shift to ensure adequate...
-
Airport Operations Supervisor
3 weeks ago
San Francisco, California, United States AGI Cargo, LLC Full timeJob Title: Passenger Service SupervisorJob Summary:We are seeking a highly skilled Passenger Service Supervisor to join our team at Alliance Ground International. As a Passenger Service Supervisor, you will be responsible for supervising and directing the work of passenger service agents, ensuring excellent customer service, and maintaining a safe and...
-
Field Operations Supervisor
3 weeks ago
San Francisco, California, United States GreenSpace Ghana Full timeJob Title: Field Operations Supervisor at Green Space GhanaWe are seeking a highly skilled and experienced Field Operations Supervisor to join our team at Green Space Ghana. As a key member of our operations team, you will be responsible for overseeing the planning, implementation, and maintenance of our garden setup projects.Duties and...
-
Operations Supervisor II
3 weeks ago
San Francisco, California, United States CEVA Full timeJob Title: Operations Supervisor IICEVA Logistics is seeking an experienced Operations Supervisor II to oversee transportation and customs processes, providing exceptional customer service for shipment, receipt, and documentation of imported/exported products in accordance with federal and foreign regulations.Key Responsibilities:Develop and provide...
Customer Support Operations Supervisor
2 months ago
As a pivotal leader in our customer support division, your primary role is to serve as an exceptional mentor.
Your responsibilities include providing constructive feedback to agents, identifying underlying causes of performance challenges, and actively training team members to address the issues you uncover.
You uphold high standards for your team, not hesitating to communicate when performance does not meet expectations, while always prioritizing the customer experience in every interaction. You will establish SMART goals aimed at enhancing performance and deliver feedback that aligns with our quality standards.
Your willingness to engage directly with customer concerns will enable you to become a product authority, allowing you to offer valuable coaching to your agents.
Daily Responsibilities- Monitor agent performance closely, focusing on quality, productivity, and attendance metrics, with the goal of maintaining quality assurance scores above 90%.
- Provide ongoing coaching to agents based on quality assurance feedback, performance metrics, customer survey results, and your own observations of ticket handling.
- Occasionally manage escalated customer complaints.
- Ensure agents adhere to their schedules and meet productivity expectations.
- Maintain detailed coaching logs and deliver regular written feedback to team members.
- Navigate our support systems effectively, utilizing tools such as Zendesk, Metabase, and Five9.
- Listen to team members' concerns and resolve any conflicts or issues.
- Initiate performance management steps when necessary for underperforming team members.
- Delegate responsibilities to high-potential team members to foster a culture of learning and development.
- Propose and lead team-building initiatives to enhance team morale.
Essential Qualifications
- Proven coaching experience, having directly contributed to the improvement of others' performance.
- Background in customer service, with experience in a customer-facing role.
Your Initial Days
30 Days
You will become a product expert and immerse yourself in support operations, learning to excel in the role so you can effectively coach your future agents.
60 DaysYou will assess your team's performance and create your first set of SMART goals for each agent to help them achieve their targets. You will also begin providing regular written feedback and establish a consistent coaching routine.
90 DaysYour team will be achieving above 90% on quality metrics.
For those not meeting expectations, you will have a clear plan in place to guide their improvement.
System Requirements- Minimum 15Mbps wired internet connection
- Minimum i5 processor or equivalent
- Minimum 12GB RAM
- Quiet working environment
- Reliable power and internet connection
This position is fully remote, operating 24/7 with a rotating schedule.
Team members are expected to accommodate overlapping hours with EST/PST time zones and may need to work weekend shifts during emergencies, while enjoying flexibility for leave on other weekdays.
