Case Evaluation Specialist

2 weeks ago


Slippery Rock, Pennsylvania, United States ISN Corporation Full time
Job Overview

Company Overview:
ISN Corporation, based in Bethesda, Maryland, is a leading provider of specialized professional services to Federal government agencies. Our extensive portfolio includes collaborations with over 100 Federal entities.

Recognized in the Washington Business Journal's list of the 50 Fastest Growing Government Contractors, ISN Corporation has also been featured on the Business Inc. Magazine's 5000 List of Fastest Growing Private Companies for the past two years.

Employee Benefits:
ISN Corporation is committed to offering competitive benefits to our employees, which include:

  • Comprehensive medical insurance with prescription coverage
  • Dental insurance
  • Flexible spending accounts
  • Short-term and long-term disability benefits at no cost
  • Basic life insurance at no cost
  • Retirement savings plan
  • Paid leave with accrual starting from the date of hire
Position Summary

ISN is currently in search of skilled case evaluators to join our team as a Prime vendor on PAPERPROOF. The ideal candidate will possess the ability to assess and compile completed field reports of investigation (ROIs) to ensure compliance with national standards and client specifications. The review process will focus on maintaining rigorous quality assurance standards, ensuring coverage and accuracy with minimal oversight.

Key responsibilities include:

  • Regular communication with field personnel regarding case items and issues.
  • Assisting with quality audits as needed.
  • Maintaining up-to-date knowledge of customer case requirements.
  • Supporting the field investigations unit in addressing deficient cases.
  • Utilizing online resources to research addresses and contact information.
  • Identifying and tracking common trends in reopened cases and reporting these to the program team.
  • Collaborating closely with the program team and investigators to finalize cases according to client specifications and timelines.
  • Serving as a subject matter expert for coverage, providing clarification to field staff regarding deficiency notifications.
  • Performing additional duties related to core responsibilities as assigned.
Qualifications

Experience:
Preferred candidates will have experience with PAPERPROOF or DCSA, along with:

  • Strong analytical capabilities, particularly in financial and operational analysis.
  • Proven skills in project planning and organization.

Requirements:
Applicants must provide proof of successful completion of a NIT approved reviewer/closer training course.

A minimum of a Bachelor's degree or equivalent experience is required.

Candidates should be detail-oriented, organized, and capable of multitasking and troubleshooting effectively.

Demonstrated ability to collaborate with others, lead when necessary, work independently, and manage multiple complex and time-sensitive tasks simultaneously is essential.

Exceptional written and verbal communication skills are a must.

Advanced proficiency in MS Office applications, including MS Word, MS Excel, and MS PowerPoint, is required.

Additional Information

ISN Corporation is an Equal Opportunity Employer.
We are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, marital status, genetic information, or any other characteristic protected by law.

ISN Corporation maintains a Drug-Free Workplace. Candidates will be required to pass a pre-employment background investigation prior to starting employment.



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