Host and Guest Service Ambassador

3 weeks ago


Florence Indiana, United States Boyd Gaming Full time
Job Summary

We are seeking a highly skilled and customer-focused Host and Guest Service Ambassador to join our team at Belterra Casino Resort. As a key member of our hospitality team, you will be responsible for delivering exceptional guest service and ensuring a seamless dining experience for our guests.

Key Responsibilities
  • Deliver internal and external guest service in accordance with the Pinnacle Way
  • Anticipate and respond to guest needs with a sense of urgency
  • Provide superior guest service by positively affecting interactions with guests and team members
  • Keep entry area clean and organized
  • Work in cooperation with other service personnel to provide a high-quality service
  • Greet and seat guests at tables according to guest preference and table availability
  • Inform guests of restaurant specials, feature items, and personal favorites
  • Coordinate with food servers, bus persons, and other restaurant personnel in providing guest service
Requirements
  • Demonstrated ability to effectively communicate with guests
  • Demonstrated proper telephone etiquette
  • Demonstrated ability to operate electronic reservation system and flow charts
  • Must be able to obtain and maintain all appropriate licenses/certifications per Federal, State, and Gaming regulations
  • Must be at least 18 years of age
About Belterra Casino Resort

Belterra Casino Resort is a classic but revolutionary casino resort situated on the scenic Ohio River near the Markland Dam in Switzerland County, Indiana. We offer a first-class gaming and resort experience featuring 38,000 square feet of gaming space, outstanding guest rooms and suites, seven delicious food venues, a shopping pavilion, full-service spa and salon, a 1,500-seat entertainment showroom, an 18-hole Tom Fazio-designed golf course, and more than 50,000 square feet of meeting and conference space.

We are an Equal Opportunity Employer and welcome applications from qualified candidates. If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation.


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