Warranty Claims Resolution Expert

3 days ago


Louisville, Kentucky, United States Tom Drexler Plumbing Full time

In this role, you will be responsible for providing exceptional customer service and ensuring the highest level of satisfaction for our clients.

Job Responsibilities

The successful candidate will be responsible for conducting warranty-related installations and repairs, performing troubleshooting and diagnostic assessments, replacing defective components and parts, documenting all work performed, and communicating effectively with customers to explain warranty coverage, repair processes, and preventive maintenance recommendations.

Requirements:
  • Journeyman licensure.
  • Valid driver's license and clean driving record.
  • Quality HVAC expert & exceptional customer service.
  • Ability to lift up to 50lbs.
  • Proven experience as an HVAC technician, with a focus on warranty-related work.
  • EPA certification required; additional certifications or licenses may be preferred.

Compensation and Benefits:

  • Starting salary: $25/hour based on experience.
  • Competitive dental, vision, and healthcare plans.
  • 401(k) retirement plan with company matching.
  • Short-term and long-term disability insurance.
  • Company-paid life insurance policy.
  • Paid time off and paid holidays.
  • Employee discounts.


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