Customer Service Representative

2 weeks ago


Walkersville, United States Pyramid Global Hospitality Full time
Job Summary

We are seeking a highly motivated and organized Reservations Agent to join our team at Pyramid Global Hospitality. As a key member of our team, you will be responsible for managing all incoming reservation calls, confirming reservations, and providing exceptional customer service.

Responsibilities:

Your responsibilities will include:
  1. Managing all incoming reservation calls and confirming reservations.
  2. Coordinating information with sales staff and conference services staff as well as all other departments.
  3. Ability to up-sell, cross-sell, and promote the resort.
  4. Answering inquiries of room rates, outlets, area location, room type, and availability.

Requirements:

To be successful in this role, you will need:
  • A High School graduate or equivalent.
  • Pleasant speaking voice, excellent verbal and written communication skills.
  • Ability to type 30 words per minute accurately.
  • Previous Reservations/PBX experience is desired.

Compensation:

The estimated salary for this position is around $45,000 per year, depending on location and experience. In addition to a competitive salary, you will also enjoy a range of benefits including comprehensive health insurance, retirement plans, paid time off, and unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

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