Insurance Relationship Manager

6 days ago


Walkersville, Maryland, United States State Farm Insurance Full time
Key Responsibilities

This role requires a highly motivated and customer-focused individual who can effectively communicate and interact with customers and team members.

Key responsibilities include:

  • Answering Inquiries and Resolving Issues: Providing timely and accurate responses to customer inquiries and resolving issues efficiently.
  • Managing Policy Changes and Claims: Processing policy changes, claims, and payments with accuracy and efficiency.
  • Maintaining Accurate Customer Records: Updating customer records as necessary to ensure seamless customer experiences.
  • Identifying Cross-Selling Opportunities: Identifying opportunities to promote and cross-sell insurance products and services to meet customer needs.
  • Escalating Customer Complaints: Addressing escalated customer complaints and concerns with professionalism and empathy.

Salary: $45,000 - $60,000 per year.



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