Reservations Team Member

4 days ago


Walkersville, United States Stonewall Resort Full time
Job Description

We are seeking a highly skilled Reservations Agent to join our team at the Stonewall Resort. This is a fantastic opportunity to work in a unique lakeside destination with breathtaking views and exceptional amenities.

About the Role

The successful candidate will be responsible for managing all incoming reservation calls with efficiency and professionalism, confirming reservations, up-selling, and answering questions on rates, resort facilities, services, and special promotions.

This role requires strong sales skills to convert inquiry calls into sales, as well as excellent communication and customer service skills. The ideal candidate will be able to work independently and as part of a team, maintaining high levels of accuracy and attention to detail.

Key Responsibilities
  • Manage all incoming reservation calls, confirm reservations, and up-sell where possible
  • Answer questions on rates, resort facilities, services, and special promotions
  • Work collaboratively with sales staff, conference services staff, and other departments to ensure seamless service delivery
  • Maintain accurate records and manage reservations efficiently using property management systems
  • Provide exceptional customer service, handling guest requests and complaints in a professional manner
Requirements

To be considered for this role, you will need:

  • A high school diploma or equivalent
  • Pleasant speaking voice and excellent verbal and written communication skills
  • Ability to type 30 words per minute accurately
  • Previous reservations/PBX experience is desired but not essential
Salary

The estimated salary for this role is $45,000 - $55,000 per year, depending on experience.



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