Technical Solutions Expert

6 days ago


San Francisco, California, United States Tbwa ChiatDay Inc Full time

LaunchDarkly, a cutting-edge software delivery platform, is seeking an exceptional Technical Solutions Expert to join our team. As a trusted advisor to clients, you will tackle key challenges with our products, leveraging your technical expertise and customer-centric focus.

About the Role:
  • You will work closely with clients to understand their pain points and design solutions that meet their needs.
  • Your ability to cultivate crucial relationships in enterprise accounts will be matched by your growth mindset and adaptability.
  • In this role, you will contribute significantly to the growth of LaunchDarkly, helping leading global companies enhance their software development.

Responsibilities:

  1. Inspire Prospects: Help make business decision-makers enthusiastic champions through excellent demos and talks.
  2. Identify Pain and Design Solutions: Identify LaunchDarkly prospects' largest problems and design solutions to solve them.
  3. Lead Successful Evaluations: Lead exceptional, curated evaluations of the LaunchDarkly platform.
  4. Ensure Adoption: Partner with customers to make the LaunchDarkly adoption path clear.
  5. Partner with Sales: Form effective partnerships rooted in your grasp of selling frameworks.
  6. Be a Trusted Expert: Become an authority. Bring valuable insight about LaunchDarkly and its surrounding ecosystem to each conversation.
  7. Advocate for Our Customers: Be the voice of the customer to our Product and Engineering teams.
  8. Spend Time with the Customer: 25-50% travel may be required to spend time in person with customers and colleagues.
About You:
  • PASSION FOR LEARNING AND GROWTH: You actively seek and give feedback well. You have a growth mindset. You remain current on new technologies.
  • DRIVE: You strive for ambitious goals. You actively work to improve customer and company results, with minimal direction and at times beyond your remit. You take pride in your work.
  • CONFIDENT COMMUNICATION: You simplify complexity. You are clear, complete, and concise. You tailor your message.
  • ADAPTABILITY: You excel in a fast-paced, dynamic organizational setting, taking action even when clarity is low.
  • TEAMWORK: You commit to great frameworks, remaining flexible within them to win as a team.
  • RELATIONSHIPS: You consistently forge meaningful partnerships with customers and colleagues.
  • CUSTOMER-FOCUSED: You actively listen to customers and take action to ensure they reach their full potential.


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