DMS Systems Engineer
3 weeks ago
Tanu Infotech Inc is seeking a highly skilled DMS Engineer to join our team. As a DMS Engineer, you will be responsible for the design, support, and ongoing operation of our document management system built on iManage technologies.
Key Responsibilities- Design and Implementation: Design and implement new technologies and features with guidance from Architecture and/or Project Management. Lead initiatives within the team to improve systems and processes.
- Support and Troubleshooting: Provide third-level support to attorneys and staff. Work directly with users to advise on complex workspace organization or security requirements. Document common troubleshooting steps for first and second-level support teams. Provide 24x7 on-call support on a rotating basis.
- Operations and Maintenance: Perform document workspace and user administration. Execute routine and preventative system maintenance and implement changes to address production issues. Regularly participate in monthly off-hours maintenance windows.
- Education: Bachelor's degree preferred.
- Experience: Five (5) years of direct experience engineering and supporting an iManage document management environment.
- Skills: Excellent written and verbal communication skills. Ability to clearly convey information to a broad audience from individual attorneys and staff to IT leadership. Strong relationship-building skills both within and across teams. Aptitude for identifying issues and a curiosity to understand their underlying cause. Ability to drive incremental change and improvement while balancing multiple projects and initiatives.
- Technologies/Software: iManage Work 10 client and server, iManage RAVN indexing, iManage Communication Server, iManage Mobility Server and iOS client, iManage Insight, Knowledge of SQL query structure and iManage database schema. Ability to create reports or perform operations against the DMS SQL environment. Experience with the iManage programming API and scripting administrative tasks via PowerShell preferred.
This position requires an ability to work off-hours when needed. Applicants must be able to provide 24x7 on-call support on a rotating basis and participate in monthly maintenance windows. This job operates in a hybrid workplace model. In-office work is in a professional office environment and a high-speed internet connection is required to connect to our systems when working from home.
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