Customer Service Representative

2 weeks ago


Salisbury, North Carolina, United States Ahold Delhaize Full time
{"title": "Customer Service Representative", "content": "Job Summary

Ahold Delhaize USA, a leading grocery retail group, is seeking a Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, both internal and external, through various channels, including phone, email, and online platforms.

Key Responsibilities
  • Manage level 1 customer support, providing direct assistance to customers and store personnel.
  • Provide clear information and direction to customers regarding actions required to address their concerns.
  • Support email, survey, and Contact Us customer inquiries.
  • Work with customers and stores to document, resolve, and escalate problems.
  • Utilize logical problem-solving skills and techniques to troubleshoot and resolve complex problems.
Requirements
  • High School or equivalent.
  • Associate's or Bachelor's Degree preferred.
  • Prior call center experience is a plus.

Ahold Delhaize USA is a dynamic and growing company, and we offer a competitive compensation package and opportunities for professional growth and development.

", "lang_code": "en-US"}

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