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Customer Service Representative

2 months ago


Salisbury, North Carolina, United States Peapod Digital Labs Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Peapod Digital Labs. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction.

Key Responsibilities
  • Manage Customer Inquiries: Respond to customer inquiries in a timely and professional manner, providing clear and concise solutions to their problems.
  • Resolve Issues: Analyze and resolve customer issues, escalating complex problems to senior team members or external vendors as needed.
  • Document and Track Issues: Accurately document and track customer issues, ensuring that all necessary information is recorded and updated in our systems.
  • Collaborate with Teams: Work closely with cross-functional teams, including sales, marketing, and product development, to ensure seamless customer experiences.
Requirements
  • High School Diploma or Equivalent: A high school diploma or equivalent is required. An associate's or bachelor's degree is preferred.
  • Customer Service Experience: Prior experience in a customer-facing role, preferably in a call center or help desk environment.
  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.