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Customer Service Representative

2 months ago

Salisbury, North Carolina, United States Peapod Digital Labs Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Peapod Digital Labs. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction.

Key Responsibilities:

  • Provide timely and effective support to customers through various channels, including phone, email, and chat.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer experience.
  • Stay up-to-date with product knowledge and company policies to provide accurate and helpful information to customers.
  • Meet or exceed customer satisfaction and resolution targets.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous customer service experience in a call center or retail environment.
  • Excellent communication and problem-solving skills with the ability to work in a fast-paced environment.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer:

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities to help you grow in your career.
  • A dynamic and supportive work environment with a team of passionate and dedicated professionals.