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Customer Service Data Analyst
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Volt is seeking a highly skilled Customer Service Data Analyst to join our team in Fountain Valley, CA. As a key member of our team, you will work closely with management to develop and implement standards and procedures to enhance overall dealer sales and service operations processes.
Key Responsibilities- Develop tracking tools to gauge process improvement and internal department/division and dealer/regional standing versus objective.
- Support the Sr. Manager, Retail & Customer Feedback, as a SME for the Retail Experience Survey Interference Program and the unusual activity report.
- Investigate, discuss, and document discussions surrounding survey interference and unusual activity.
- Act as clearinghouse for many processes, region lists, and signed forms.
- Support management with the retail-facing customer feedback programs including collaborating and training field representatives in specific areas of the Retail Experience Survey Program.
- Support management to report on the Retail Experience Survey Interference Program.
- Responsible for contact report documentation, maintaining support documentation, and improving the current process of programs.
- Follow process steps for the survey interference program and enhance unusual activity report understanding with field representatives.
- Leverage AdobeSign for Dealer interference strike letters.
- Three years of experience in a similar field preferred.
- Prior experience at an automotive dealership and/or OEM is preferred.
- Experience in customer service and process improvement preferred.
- Knowledge of automotive dealer terminology helpful (e.g., ROs, RDRs, Customer Pay, Warranty, DMS).
- Completed Bachelors degree.
Volt offers benefits (based on eligibility) that may include the health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.
