Senior Venue Operations Manager

4 weeks ago


Étreux, Hauts-de-France, United States Live Nation Full time
Job Summary

Live Nation Entertainment is seeking a highly skilled and experienced General Manager to lead the operations of our iconic Citizens House of Blues Boston venue. As a key member of our team, you will be responsible for driving revenue growth, optimizing guest and artist experiences, and ensuring the overall success of our events.

Key Responsibilities
  • Establish and maintain high standards of customer service for staff, customers, and vendors.
  • Identify and maximize revenue drivers while optimizing the overall guest and artist experience.
  • Collaborate with Marketing, Premium Seat Sales, Food and Beverage team, and Sponsorship to create innovative offerings that drive incremental revenue growth, fan and partner engagement, and profitability.
  • Manage overall expenses of concerts to maximize profits while protecting the guest and artist experience.
  • Manage relationship with the City of Boston.
  • Oversee food and beverage and merchandise performance and strategies.
  • Hires, trains, and schedules full and part-time employees, and works closely with all subcontractors and/or third-party vendors.
  • Promote and establish 'rental' events in the venue.
  • Works closely with Live Nation promoters and operations and provides direction on standards and compliance.
  • Coordinates and facilitates event set-up with operations.
  • Performs and executes successful settlement of events.
  • Performs and executes timely Flash Reports after events.
  • Forecasts in ROME, operational and production expenses, as well as ancillary revenue streams.
  • Coordinates day of event activities and matters.
  • Excellent working knowledge of Health & Safety.
  • Implements and complies with the companies' audit procedures.
  • Ensures that employees' performance is monitored and reviewed accordingly.
  • Management of employee attendance records, for all employees.
  • Any other reasonable duties as required by the executive management.
  • Work closely with key civic governmental departments, as well as interaction with the community in general.
  • Other duties as assigned.
Requirements
  • Minimum 5 years of experience as a General Manager or Operations Manager in a hospitality-related business.
  • Must have extensive background in event sales and promotion.
  • Ability to perform all job duties and responsibilities.
  • Requires excellent communication skills, both verbally and written.
  • Must have expertise in profitability analysis and budgeting.
  • Exhibits strong problem-solving skills in long-term and immediate situations.
  • Flexible Schedule (days/nights, weekends, and holidays).
  • Tolerance of all cultures, music, and art forms.
  • Preferred:
  • Resort Operating experience preferred.
  • College Degree in a related field.
  • Point of Sales knowledge.
  • Interest in wines, spirits, and Mixology.
  • Experience in Night Life.
  • Cash handling experience.
  • Experience recognizing valid IDs.
  • Experience in a live music environment.
Benefits and Perks

Live Nation offers a comprehensive benefits package, including medical, dental, and vision benefits, as well as a 401(k) program with company match. We also offer tuition reimbursement, student loan repayment, and internal growth and development programs. Our company is committed to diversity and inclusion, and we encourage applications from people of all backgrounds.



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