Senior Case Manager
4 weeks ago
Job Summary:
The Senior Care Manager will serve as a resource, mentor, and trainer to the Home Care Team. This role requires advanced case management skills and the ability to identify and discuss issues affecting team performance. The Senior Care Manager will assist in implementing new programs and policies, and will be responsible for onboarding and training new staff members.
Key Responsibilities:
- Assume primary responsibilities of a Home Care Case Manager
- Serve as a resource, mentor, and trainer to the Home Care Team
- Assist in orientation of new staff and training of Home Care Case Managers on new/revised policies and procedures
- On-board and conduct trainings for all new hires in accordance with New Employee Orientation
- Shadow new CMs during introductory period, both in-person and telephonically
- QI and Peer Review of records and documentation for new Case Managers
- Report on all progress made by new Case Manager to Team Manager
- Act as a liaison between new Case Manager and Team Manager
- Provide ongoing support and guidance for new and existing CMs
- Participate in job interviews for new CM applicants and provide recommendations to Home Care leadership
- Attend outside trainings and present information to Team Managers/Home Care department
- Take the lead on Consumer Directed Care/Tempus related questions and attend meetings as needed
- Perform other duties as assigned by Care Management leadership
Requirements:
- Bachelor's Degree required
- Two years' experience in elder care case management
- Licensed Social Worker and relevant work experience preferred, but not required
Work Environment:
This job operates in a professional office environment. The employee must be able to carry 15 to 20 lbs, regularly talk and hear, and frequently stand, walk, use hands to finger, handle or feel, and reach with hands and arms.
Travel:
This position requires up to 25% travel, including visits to consumers' homes and travel under all weather conditions.
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