Cloud Support Specialist
4 weeks ago
About the role
Azure Technical Support Engineer - Tier 2
SW5 Consulting is seeking a skilled Cloud Support Engineer to join their team. As a Cloud Support Engineer, you will be responsible for providing technical support for Adobe and Avid solutions, as well as workflow advice and engineering support to clients in the post-production environment.
Key responsibilities include:
- Providing technical support for Adobe and Avid solutions
- Offering workflow advice and engineering support to clients
- Collaborating with cross-functional teams to resolve technical issues
- Developing and maintaining technical documentation
- Staying up-to-date with the latest cloud technologies and best practices
Requirements:
- At least 2+ years of experience in a Cloud Support role (Level 2)
- Experience with Azure/365, Microsoft desktop/server operating systems
- Practical experience navigating cloud services admin panels (Azure portal)
- Professional certification in Microsoft Azure AZ-900 or AZ-104 is beneficial
- Knowledge of management, control, and monitoring of server infrastructure
- Knowledge of coding languages for scripting (e.g., Python, Perl) is beneficial
- A solid understanding of network technologies
- Experience with virtualisation; Hyper-V, VMWare or Citrix
- Understand security risks, along with their identification and remediation
- Identify Shift Left, Quality and Automation initiatives
- Highly motivated to provide excellent customer service to end users and colleagues
- Strong verbal and written communication skills
This is a fully remote position across the US, with the ideal candidate being within the MST time zone. The salary range is up to $60-80k + benefits. SW5 Consulting is dedicated to building a diverse, inclusive and authentic workplace, and encourages applicants from diverse backgrounds to apply.
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