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Client Service Supervisor

2 months ago

Denver, Colorado, United States VCA Animal Hospitals Full time
Job Summary

We are seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor at VCA Animal Hospitals.

Key Responsibilities
  • Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of client service for the organization.
  • Assist Client Service Manager with day-to-day operations, including enforcement of policies, procedures, and protocols.
  • Resolve informal client complaints, maintain and report on these issues to the hospital management.
  • Identify and provide recommendations for potential problems, non-routine situations, workflow processes, and client service needs to the hospital manager.
  • Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients.
  • Coach employees and direct reports, assist in the development and delivery of employee evaluations for the front desk with hospital management.
  • Assist in the development, implementation, and maintenance of reporting tools and queries needed to manage the business.
  • Handle communication of financial information to clients and doctors, act as a liaison between front office and other department supervisors.
Requirements
  • 2 years of supervisory experience preferred.
  • 2 years of experience in the veterinary field preferred.
  • Excellent knowledge of client service and communication center operations.
  • Strong organizational skills, strong client relations and interpersonal skills.
  • Intermediate to expert computer skills, excellent oral and written communication skills.
  • Strong supervisory skills, strong multitasking skills.
  • Self-starter and team player, strong client service background.
  • Ability to lift up to 40 pounds.
Benefits

This position pays $21-$24/hour dependent on experience, education, certification, etc. We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts, and more.